WISE-Workplace Interpersonal Skills Effectiveness-Be WISE Open WorkShop-Chennai-25Aug18

WISE: Workplace Interpersonal Skills Effectiveness -1 Day Training, Learning & Development Open WorkShop @Hotel JP, Chennai – 25^th Aug’18; Be WISE!

1. “WISE” – Workplace Interpersonal Skills Excellence WorkShop Overview: Important Elements of Interpersonal Effectiveness – Verbal & Non-Verbal Communication, Listening Skills, Persuasion & Influencing, Negotiation for Conflict Resolution, Emotional Intelligence for Problem Solving & Decision Making
2. Goals in Interpersonal Situations – What You Want Vs. What Others Want!
3. LISTEN: Look & Leverage – Inquire & Influence – Share & Suggest – Try & Test – Engage & Evaluate – Negotiate & Neutralize
4. Active Vs. Passive Listening – 7 Key Skills To Listen Actively & Top 10 Tips To Improve Your Listening Skills
5. `DEAR MAN’ Framework: Describe – Express – Assert – Reinforce – Mindful – Appearance – Negotiate
6. Role of Emotional Intelligence: Self Awareness & Self Management for Intra-Personal Efficiency, Social / Public / Professional Awareness & Rapport / Relationship Management for Inter-Personal Effectiveness
7. Addressing Conflicts By Interpersonal Effectiveness: Concern for Self [Assertiveness] Vs. Concern for Others [Cooperativeness] – Common Conflict Behaviors & Conflict Resolution Modes
8. Workplace Interpersonal Skills Effectiveness with Emotional Intelligence – Output & Outcomes: Teamwork for Problem Solving & Team Leadership for Decision Making