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 VeriSM™ is a service management approach that helps service providers to create a flexible operating model to meet desired business outcomes. It helps organizations to define their service management principles. These pri

VeriSM Foundation training and certification program in hyderabad


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About The Event



 VeriSM™ is a service management approach that helps service providers to create a flexible operating model to meet desired business outcomes. It helps organizations to define their service management principles. These principles will be relevant to all products and services, and include areas like security, quality, cost and risk. Service management principles are defined and communicated throughout the organization, acting as ‘guardrails’ or guides for all product and service development and operation.

 VeriSM™ also helps organizations to evolve their operating model, based on an integrated selection of management practices. VeriSM™ provides flexibility and responsiveness as opposed to a ‘one size fits all’ approach. This is necessary since all organizations are different, in terms of their size, the types of customers they serve, and their culture. VeriSM™ doesn’t tie organizations to a single management product and it allows the operating model to change when required.

 VeriSM™ is:

 Value-driven: focuses on providing value to the business

 Evolving: an up to date approach which will continually evolve

 Responsive: facilitates a tailored approach depending on the business situation

 Integrated: helps you fit all the different practices together




Course Outline

VeriSM™ Foundation covers:

  • The service organization
  • Service culture
  • People and organizational structure
  • The VeriSM™ model
  • Progressive practices
  • Innovative technologies
  • Getting started.



  • It helps organizations to define their service management principles
  • VeriSM™ is one of the best answers for today's challenges in digital transformation
  • It represents all the good from traditional IT-based practices and raises them up to organizational level.
  • It brings together the latest thinking to help us keep pace with that transformation.


Who should attend

VeriSM™ can be done by all professionals and organizations involved in delivering value to customers through the development, delivery, operation and/or promotion of services. VeriSM™ Foundation prove to be useful both for professionals at the very start of their service management career and for experienced professionals who need access to a simple service management approach.

This certification is essential for anyone who works with products and services and will be of particular interest to:

  • Graduates and undergraduates – who will be joining organizations and who need to understand the principles of service management.
  • Everyone within a service organization, in particular: Managers – who want to understand how to leverage evolving management practices;
  • Service owners and service managers – who need to bring their skills up to date and understand how service management has changed;
  • Executives – who are accountable for effective service delivery?
  • IT professionals - who need to understand the impact of evolving management practices and new technologies on their role.


Exam Information

VeriSM™ Foundation

  • Examination type: Computer-based or paper-based multiple-choice questions
  • Number of questions: 40
  • Pass mark: 65% (26 out of 40)
  • Open book/notes: No
  • Electronic equipment/aides permitted: No
  • Time allotted for examination: 60 minutes


Key Features

  • 2 Full Days Classroom Training
  • Certification Exam
  • 100% Pass Guarantee
  • Hardcopy material
  • E-Certificate



Trainer has 23+ years work experience with MNCs. He has trained more than 15,000 professional from various multination companies like IBM, MICROSOFT, DELOITTE, HSBC, JPMC, CSC, VALUE LABS, BARCLAYS, TCS, INFOSYS, WIPRO, CITIBANK etc. Almost every training batch has rated training delivery at 4.5+ on the scale of 1 to 5. He holds following certificates:

• ITIL V3 Expert Certificate 
• Project Management Professional (PMP)
• Prince2 Foundation & Practitioner
• Prince2 Agile Practitioner
• ISO 21500 Lead Project Manager
• COBIT 5 Foundation Certification
• Proferrional Cloud Associate, Developer, Administrator & Service Manager
• ISO 27001 ISMS Lead Auditor & Implementer
• ISO 20000 ITSM Lead Auditor & Implementer
• ISO 22301 Business Continuity Manager
• ISO 24762 Disaster Recovery Implementer
• ISO 9001 Lead Auditor & Implementer
• TOGAF 9.1 Combined Certified
• ISO 31000 Certified Risk Manager
• ISO 27005 Certified Risk Manager
• Certified Scrum Master & Product Owner
• Cisco Certified Network Professional (CCNP)
• Cisco Certified Network Associate (CCNA)
• Microsoft Certified System Engineer (MCSE+I)
• DevOps Master




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