Unlocking Customer Loyalty through Net Promoter Score

Unlocking Customer Loyalty through Net Promoter Score

 

  • Early Bird Course Fee

    Sale Date Ended

    INR 11450
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  • Group Discounted Course Fee(4 ppl)

    Sale Date Ended

    INR 10800
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  • Regular Course Fee

    Sale Date Ended

    INR 13500
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About The Event

  • Is building customer loyalty the biggest challenge for your organisation?
  • Is meeting customer expectation your constant test?
  • Is your organisation finding it difficult to increase profitability?


If your answer to the above questions is a “YES” then Net Promoter Score is thesolution for you.


 Customer Experience has never been more influential than it is today. Net Promoter hasbecome the standard for helping organizations understand how customer experienceimpacts loyalty and the vital role it plays in achieving business results and driving growth.It is about both loyalty metric and Organizational discipline. However simply measuringyour customer satisfaction score does not lead to success –it’s the actions your organizationtakes to improve the score that generate the results. There is a gold standard forcompanies who want to translate customer experience into profitable growth-It’s called Net Promoter.

 

Program Highlights!!


  • Customer as promoters - A new perspective
  • 7 principles of creating Raving Fans
  • Top 15 trends in Customer Service - Forrester
  • Shifting gears to Customer Service to Customer Loyalty
  • Net Promoter Model
  • Kano Model
  • Disconfirmation Model of Satisfaction
  • Insights on Implementing NPS
  • Creating Solution - Value - Innovation - Quality
  • Closing the Loop


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