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For years, our world has suffered from misunderstanding Service as subservient work done by those of low rank and stature. No more. With his signature style of clear thinking and powerful presentation, Ron Kaufman uplifts our understanding to recognize that service providers are the creators of value who power the success of organizations and the future of global society.
Taking this vision further, Ron demonstrates how the concepts of service and value have evolved – and continue evolving – demanding new thinking, new ideas, and new actions to cultivate partnerships of authentic care with our customers and colleagues, and in the communities where we work and live.
Key Learning Points:
1. What is the connection between Value, Well-being, Service, and Care?
2. How has service changed over time, and how is it evolving today?
3. What is the role of service providers in a world of technology-enabled service?
4. How to perpetually improve your internal and external service
5. How to build a sustainable culture of Uplifting Service
Content Includes:
Evolution of Customer Service
From Recovery to Loyalty and Beyond
Emerging Demands in Our Changing World
The Future of Service is Care
Building Sustainable Advantage with Customers, Colleagues, and Communities
About Ron Kaufman
Ron Kaufman is the world’s leading educator and motivator for uplifting customer service and building service cultures.
Rated one of the “Top 25 Who’s Hot” speakers by Speaker Magazine, Ron presents powerful insights and global best practices from working with clients on every continent for more than twenty years. His energetic keynote speeches and workshops have inspired millions.
Ron’s experience and passionate commitment to results have been distilled into proven methods to help clients upgrade service performance and build strong service cultures. His unique approaches to learning and leadership have been featured in the New York Times and the Wall Street Journal. In 2018, GlobalGurus rated Ron the #1 customer service guru in the world.
