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Stressful people--they are everywhere. Perhaps it’s a co-worker, a subordinate, a customer, your boss, or even a neighbor. You may wish they would just go away. The reality is that stressful people are here to stay. In this up-b

The Art of Dealing with Difficult People


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Stressful people--they are everywhere. Perhaps it’s a co-worker, a subordinate, a customer, your boss, or even a neighbor. You may wish they would just go away. The reality is that stressful people are here to stay. In this up-beat, informative webinar, you’ll learn about dealing with difficult personalities in a way that’s a win-win for both of you. You will learn how to:


  • Identify the three key diagnostic indicators of difficult people 
  • Work with the four most common types of stressful people 
  • Establish interpersonal contracts to prevent problems 
  • Stand up for yourself without becoming overly aggressive 
  • Understand the most powerful needs of stressful people
  • Remain calm when you are tempted to strangle the chronically difficult people in your life
  • Develop a strategy for bringing out the best in the difficult people with whom you work so you can have productive working relationships with them.




Regardless of their role in life, these chronically frustrating folks waste your time, cost you money and make your life miserable. It only makes sense to have specific strategies for dealing with difficult personalities.
You may ask, why have more than one strategy for dealing with difficult co-workers and stressful people in life? 
The simple answer is that difficult people usually come in a variety of types, like: Office Bullies who intimidate others; Conversational Ramblers who can’t get to the point and waste everyone’s time; Silent Sulkers who let their passive aggressive behaviour infect the atmosphere of the workplace; Negative Nellies who bring everyone down and sap the energy of the culture; Self-Proclaimed Experts who think they know everything but often don’t; and Chronic Complainers who whine about everything but won’t do anything to fix what they don’t like.
The likelihood that these folks will change on their own is slim and none, so it’s up to you to initiate, find ways to deal with difficult people and follow through with any changes in the situation. That usually starts by changing yourself and how you approach the difficult person. “Albert Einstein said the definition of insanity is doing something over and over again and expecting a different result.” This webinar will give you tools to do something different to improve your relationships with the difficult people in your life.




We first conduct an analysis to make sure the difficult person with whom you are contending is truly causing you a problem or is she simply annoying. This is important because this program includes strategies and techniques that fall outside the bounds of normal, day to day interactions. Then we look at what is the range of options to you when attempting to bring about a change in anyone. Changing people is never easy. Think about trying to get your teenager to clean his room. It almost always starts with changing yourself. We will look at how you might do that. Then we will examine the strategies you can use to successfully bring about a positive change with the difficult people in your life. You will learn how to:


  • Prevent Potshot Artists from stabbing you in the back by
  • making critical comments that sabotage your efforts to do your job.
  • Stand up to the Office Bully, even if he or she is your boss – Bullies often run over people and don’t even know they’ve done so. You’ll get tools to make sure bullies are aware of your boundaries and will respect them.
  • Bring Conversational Ramblers to the point so they don’t eat up your time and the time of your team
  • Get Silent Sulkers to open up so they can get their issues resolved and move on
  • Keep Negative Nellies from bringing you and everyone else down
  • Keep Self-Proclaimed Experts from getting under your skin and still make use of their expertise
  • Avoid becoming entangled in the “Gossip Web” that infects most workplaces
  • Motivate Chronic Complainers to put up or shut up 
  • How to deal with difficult people at work by keeping a positive, healthy mental attitude 
  • Develop a strategy that will help you deal effectively that stressful person in your life every day




Whether the difficult person in your life is a co-worker, a subordinate, a friend or a family member, he or she can, by definition, make your life difficult as hell. In this 90-minute webinar, you will learn the art of dealing with difficult people and will acquire strategies to change your behavior and theirs so you can work effectively with the difficult people your life.




Anyone who works with, lives with or encounters difficult people.




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