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OVERVIEW
 
The phone is an essential tool for conducting business. Answering a business call at your workplace involves a different approach relative to a regular, non-business call. When a call is answered professionally, courteously, an

Telephone Skills for Customer Service and Sales Professionals Create a positive impression of you and your organization

 

  • Live Webinar

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    USD 159
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  • Recorded Webinar

    Get unlimited access to audio recording of the webinar for 6 months.

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    USD 199
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About The Event

 

OVERVIEW

 

The phone is an essential tool for conducting business. Answering a business call at your workplace involves a different approach relative to a regular, non-business call. When a call is answered professionally, courteously, and warmly, and customers are satisfied with your product or service, they will come back with repeat orders and referrals. Think about the phone as extension of who you are or how you want to be viewed by others. It is essential to put into practice, telephone communication skills so that you can create and maintain a professional and credible image.

 

WHY SHOULD YOU ATTEND

 

This webinar will focus on honing outstanding telephone skills in order to meet and exceed customer expectations. You will learn how to present a professional, knowledgeable image that reflects well on you and on your company.

 

AREAS COVERED

 

This webinar will arm you with practical tips and techniques to be able to interact professionally with anyone over the phone.

 

LEARNING OBJECTIVES

 

The telephone is your customer's lifeline to your company. It is essential to understand, not just which techniques can be used, but the advantages and disadvantages of communicating by telephone. Customer service phone skills are a critical to have.

 

WHO WILL BENEFIT

 

  • Commercial office staff
  • Sales professionals
  • Customer service representatives
  • Receptionists
  • Secretaries
  • Anyone who communicates with customers over the telephone

 

 

 

For more detail please click on this below link:

 

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