Supervisor Development Program@Mumbai

Supervisor Development Program@Mumbai


  • Discount Price( For Minimum 3 People)

    Sale Date Ended

    INR 3150
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  • Regular registration

    Sale Date Ended

    INR 3500
    Sold Out

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For Enquiries

Sufiyan Bhoira, 08898127227

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About The Event


Course Details

Target Group

  • New Team Leaders
  • Supervisors

Course Overview

Employees are often promoted to supervisory roles with little instructions and are forced to be leaders through trial and error. The transition is tough, and a different set of skills are required to be successful in the new role. This program is designed to enhance the participants’ leadership and management skills which are required to perform optimally at a supervisory role.

Course Objectives

  • Identify personal strengths and work with weaknesses
  • Understand what is change and why it is important
  • Understand what is resistance and how to overcome it
  • Understand the role of communication in resolving conflicts
  • Identify hurdles to successful time management
  • Prioritise and plan effectively

Course Content

1.Understanding Self

  • Balancing self -development and professional development
  • Johari window

2.Managing Change

  •  What is change?
  •  Importance of change
  •  Understanding and overcoming resistance

3.Conflict Management

  •  Why do conflicts occur?
  •  Role of communication in conflict management:
  •  Art of listening
  •  Assertive communication

4.Planning and Prioritizing

  •  Time Wasters
  •  How we waste time?
  •  External time wasters
  •  Time Management Matrix
  •  Tips on prioritizing

Training Methodology

Trainer led discussions, cases and examples, group work, role plays and practice sessions.

Trainer’s Profile

Mr. Navin Mahtani

Principal Trainer – NTUC LearningHub Singapore.

A highly motivated and peak performing trainer, with 7 years spent actively in the field
of soft skills and behavioural training at frontline and managerial levels.
Navin began his career in the BPO industry 9 years ago. With a Certificate in Hotel
Management, he specialises in Communications, Selling skills, Customer Service,
Grooming and corporate etiquette, Personality development and others.
He has trained organisations like Nanavati Hospital, Monginis, Akarsh Exports, Acers,
Will lifestyle, Inorbit Mall, Mahi Jewellers, Vibrant Holidays, and various colleges to
name a few.
He strongly believes in making a difference at the intrinsic level in the people he trains,
and hence the feedback he receives from his participants has always been excellent.


On successful completion of the program, participant will be given a ‘Certificate of Participation’ from NTUC LearningHub Singapore.

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