Book Online Tickets for Strategies and Steps to Manage Difficult, Aurora. OVERVIEW
Difficult people are everywhere

Their numbers are small but their impact is large
Habitual behavior that affects most of the people with who they come in contact
Frustrate and demoralize
Loss of productivity and absenteeism
Companies l

Strategies and Steps to Manage Difficult People

 

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About The Event

OVERVIEW

Difficult people are everywhere

  • Their numbers are small but their impact is large
  • Habitual behavior that affects most of the people with who they come in contact
  • Frustrate and demoralize
  • Loss of productivity and absenteeism
  • Companies lose customers or clients

WHY SHOULD YOU ATTEND

When people encounter a difficult person they think they have done something to provoke the person or did something wrong----that is not the case. It is the difficult person who is not interacting in a businesslike manner and is disruptive.

AREAS COVERED

What do you do when you encounter a difficult person?

The presentation gives you action steps and processes that work

  • Analyze your reaction – what do you have control over
  • What makes it difficult for you?
  • What is the problem from your perspective?
  • Strategies and steps to manage and handle the situation
  • Business communication and styles
  • Learn how to identify a difficult boss
  • Common mistakes people make with difficult bosses
  • Ways to manage the difficult boss

LEARNING OBJECTIVES

  • Steps to handle the different types of difficult people
  • Identify the different types of difficult people

WHO WILL BENEFIT

  • HR Managers
  • Supervisors
  • Senior Management
  • Sales and Marketing
  • Leadership
  • Employee Relationship Manager
  • Staffing Manager
  • Leaders
  • Managers
  • Individual Contributors