Sketching Profiles - A client retention roadmap

Ms. Sherin Mathew

Sherin Mathew, is an enthusiastic young Millennial who’s entered the L&D space, has a passion for learning and technology.

She believes that learning is an invaluable asset and hence is a stickler for the same. As the founder of – The UpSkill Studio ™ she has evolved to help individuals and start-ups across sectors build their training function from scratch.

She received her B.Tech Degree in Computer Engineering from Pune University followed by getting certified from ICBI as a Soft Skills Trainer (SQA) certification. In the last 3 years, she has been able to spot and cultivate opportunities with various organizations and individuals. Her nature to be versatile and adaptable to the clients’ needs makes her one of the most sought-after development training session designer, trainer & branding consultant.

She has already clocked in 80+ clients under her brand along with completing 10,000+ training hours as a trainer in the corporate, 1-1 consulting and academic based behavioural skills trainings.

Her brand functions with the core value of curation, creativity & customization in place.

• Capable of creating proposals/messages that helps in conversion.
• Understanding the training requirements in multi-dimensional perspective
• Helping the consultants create an EI driven connect than coming across as a stringent service provider.
• Deeper understanding of client requirement to help the consultant retain  them as long term clients.

• Explain the various methods to understand their client psychology beyond the TNA and meetings.
• Learning to identify and understand client patterns & behaviours that will help them not only convert the leads but help them retain them as long-term clients.
• Construct personal processes that help them identify with their clients.
• Determine common connections to retain your profile to the lead/reference.