Simplilearns Free ITIL service management Online Webinar on Beyond Incidents: Defining and Handling Major and Critical Incident

Simplilearns Free ITIL service management Online Webinar on Beyond Incidents: Defining and Handling Major and Critical Incident

 

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About The Event

Simplilearn is a leading provider of a suite of professional certification courses that address unique learning needs of working professionals.

100,000+ CUSTOMERS, 150+ COUNTRIES, 100+ COURSES

Attend Simplilearn’s Free ITIL service managementOnline Webinar on

“Beyond Incidents: Defining and Handling Major and Critical Incident

August 26th, 2014 04:00 PM IST/INDIA

Register Now

ITIL is the most popular approach to IT Service Management. ITIL has different lifecycle and capability modules that help one manage IT services better. During this webinar, understand how to handle major and critical incidents in IT service. Cited examples will be provided for better understanding.

Main aim of Incident management process is to restore services back to normal operation as fast as possible and mitigate the adverse effect on the business operations. ITIL Foundation training program caters superior cognizance on incident management process.

ITIL Incident Management

According to ITIL terminology Incident is described as an unplanned interruption.

Incident management as the name suggest is the process accountable for managing the lifecycle of all incidents. Incidents can be identified by technical staff, reported and detected by event monitoring tools, communications from users (usually through a telephone call to the service desk), or reported by third-party suppliers and partners.

Purpose

Purpose of incident management is to reinstate normal service operation as fast as possible and mitigate the negative impact on business operations, thus making sure that agreed levels of service quality are maintained. An operational state where CIs and services are performing within their agreed service and operational levels is called as ‘Normal service operation’

Ask questions and get clarity on topics with our expert.

Hurry and enroll for this free webinar session. Enroll early to confirm your spot. 

Feel free to refer your friends or co-workers for this webinar.

Kindly Note:  Only Registered participants can attend the webinar. Participants will receive an unique link 24-48 hours before the schedule time of webinar for attending the webinar. 

We look forward to having you join us at the upcoming Webinar event!!!

For more information on ITIL service management or the webinar, feel free to contact us at parasjain@simplilearn.com

www.simplilearn.com