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Overview
Service Integration and Management (SIAM®) is an approach to managing multiple suppliers of services (business services as well as information technology services) and integrating them to provide a single business-facing IT organisation. This certification course covers themes such as: potential benefits as well as the challenges and risks of implementing SIAM®. The SIAM® certification also includes examples of implementation structures, governance, tooling and data considerations and the common processes used in a SIAM ecosystem.
SIAM has a different level of focus to traditional multi-sourced ecosystems with management, integration, assurance, and coordination to ensure that the customer organization gets maximum value from its service providers.
Course Outline
Benefits
Who should attend
Service Integration and Management Foundation is aimed at professionals who want to implement SIAM methodology in their organization and in particular professionals who are already working with IT Service Management processes. It is also intended for providers that want to implement and manage Service Integration and Management models.
Exam Information
Pre-requisite:
There are no formal pre-requisites though a knowledge of IT Service Management terminology would be beneficial.
ABOUT TRAINER
Trainer has 23+ years work experience with MNCs. He has trained more than 15,000 professional from various multination companies like IBM, MICROSOFT, DELOITTE, HSBC, JPMC, CSC, VALUE LABS, BARCLAYS, TCS, INFOSYS, WIPRO, CITIBANK etc. Almost every training batch has rated training delivery at 4.5+ on the scale of 1 to 5. He holds following certificates:
