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Overview
Service Integration and Management (SIAM®) is an approach to managing multiple suppliers of services (business services as well as information technology services) and integrating them to provide a single business-facing IT organi

SIAM Foundation training and certification program in the hyderabad

 

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About The Event

 

Overview

Service Integration and Management (SIAM®) is an approach to managing multiple suppliers of services (business services as well as information technology services) and integrating them to provide a single business-facing IT organisation.  This certification course covers themes such as: potential benefits as well as the challenges and risks of implementing SIAM®. The SIAM® certification also includes examples of implementation structures, governance, tooling and data considerations and the common processes used in a SIAM ecosystem.

SIAM has a different level of focus to traditional multi-sourced ecosystems with management, integration, assurance, and coordination to ensure that the customer organization gets maximum value from its service providers.

 

Course Outline

  • Introduction to Service Integration and Management
  • Service Integration and Management Implementation Roadmap
  • Service Integration and Management roles and responsibilities
  • Service Integration and Management practices
  • Processes to support Service Integration and Management
  • Service Integration and Management challenges and risks
  • Service Integration and Management and other practices

 

Benefits

  • Improved governance and control of suppliers and services AND costs.
  • Increased efficiency and effectiveness across IT service delivery.
  • The potential to optimize value from suppliers.
  • Greater flexibility to plug-and-play new suppliers into the SIAM ecosystem.
  • Better service and cost predictability.
  • Improved service to the customer organization
  • Access to better resources and skills
  • Manage multiple supplier effectively
  • Achieving end to end SLA's

 

Who should attend

Service Integration and Management Foundation is aimed at professionals who want to implement SIAM methodology in their organization and in particular professionals who are already working with IT Service Management processes. It is also intended for providers that want to implement and manage Service Integration and Management models.

  • SIAM consultants/sales
  • Service managers
  • Project and programme managers
  • Service delivery roles
  • Change managers
  • Business relationship managers
  • Commercial managers
  • Solution architects
  • Business change practitioners
  • Management consultants
  • Process managers/owners

 

Exam Information

  • Exam duration: 1 hour
  • Number of questions:40 (Multiple Choice)
  • Pass mark:65%
  • Open book: No
  • Electronic equipment allowed: No
  • Level: Foundation

Pre-requisite:  

There are no formal pre-requisites though a knowledge of IT Service Management terminology would be beneficial.

 

ABOUT TRAINER

Trainer has 23+ years work experience with MNCs. He has trained more than 15,000 professional from various multination companies like IBM, MICROSOFT, DELOITTE, HSBC, JPMC, CSC, VALUE LABS, BARCLAYS, TCS, INFOSYS, WIPRO, CITIBANK etc. Almost every training batch has rated training delivery at 4.5+ on the scale of 1 to 5. He holds following certificates:

  • ITIL V3 Expert Certificate
  • Project Management Professional (PMP)
  • Prince2 Foundation & Practitioner
  • Prince2 Agile Practitioner
  • ISO 21500 Lead Project Manager
  • COBIT 5 Foundation Certification
  • Proferrional Cloud Associate, Developer, Administrator & Service Manager
  • ISO 27001 ISMS Lead Auditor & Implementer
  • ISO 20000 ITSM Lead Auditor & Implementer
  • ISO 22301 Business Continuity Manager
  • ISO 24762 Disaster Recovery Implementer
  • ISO 9001 Lead Auditor & Implementer
  • TOGAF 9.1 Combined Certified
  • ISO 31000 Certified Risk Manager
  • ISO 27005 Certified Risk Manager
  • Certified Scrum Master & Product Owner
  • Cisco Certified Network Professional (CCNP)
  • Cisco Certified Network Associate (CCNA)
  • Microsoft Certified System Engineer (MCSE+I)
  • DevOps Master

 

 

 

 

 

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