ServiceNow Integration Online Training

KBS Training Institute has footprints virtually across INDIA like Hyderabad, Mumbai, Chennai, Arunachal Pradesh, Sikkim, Manipal, Goa, Gauhati, Himachal Pradesh, Chhattisgarh, Aurangabad and more by providing live virtual support services from India for fresh graduates, working professionals etc. Being a live virtual online training the support ,training and service methodology is just click away considerably reducing your time, infrastructure and Cost effective. KBS Training Institute aim is to provide online trainings fast track for busy people and also Normal track for students and working professionals. KBS Training Institute offers ServiceNow Integration Online Training.

ServiceNow Integration Capabilities

• Improved operational efficiency
  Eliminates the need for manual intervention by automatically creating, updating and closing tickets in ServiceNow based upon real-time performance and availability monitoring. Auto-population of tickets with event data and relevant device details reduces the need for manual input.
• Better alignment between IT Operations and IT Service Management teams
  Bidirectional synchronization of incident ticket data between Zenoss and ServiceNow ensures transparency and alignment between the IT Operations and IT Service Management teams. When incident or event status changes, all teams are kept informed. For example, if an event closes in Zenoss, Zenoss also transmits the new event status to ServiceNow and closes the incident ticket within ServiceNow. Clear visibility into the current status by both teams improves resource coordination and communication and reduces human errors and issues caused by out-of-date information.
• Faster resolution and reduced MTTR
  Zenoss generates incident tickets in ServiceNow as soon as it detects an event anomaly, eliminating delays and downtime associated with the manual creation of incidents. Incidents generated in ServiceNow contain correlated, de-duplicated event data and a confidence-ranked triage list that help identify the root cause of an incident and speed incident resolution and MTTR.
• Certified integration assurance
  As a part of the Zenoss Service Dynamics integration with ServiceNow, Zenoss has successfully completed a set of tests defined by ServiceNow focused on problem and incident management. Certification ensures the utilization of best practices in the design and implementation of the Zenoss Service Dynamics integration with ServiceNow.
• Contact Us:

Bangalore office
KBS Training Institute,
Novel Business Center,Bengaluru, Karnataka 560068.
Mail to: info@kbstraining.com
kbstraininghyd@gmail.com