Service that Achieves Results: Best Practices to Capitalize on Every Call

OVERVIEW

Turn every call into a sales opportunity while reducing turnover andintroducing value-based selling initiatives. Each call that comes in is an opportunity to do more with your customers. Learn how to successfully train and motivate reps to incorporate selling into their service calls.

WHY SHOULD YOU ATTEND

Discover proven ways to increase revenue from incoming calls, for turning order takers into sales makers and service managers into sales leaders.Learn solid principles, game-changing perspectives, and powerful examples that you can apply right away to transform attitudes, reduce turnover with skilled, confident, motivated frontline employees and finally overcome rep (and manager) resistance.

AREAS COVERED

•  Opening the door to sales.

•  Turning any call into a sales opportunity.

•  Transforming representatives' attitudes by introducing value-based selling

•  Training representatives and managers to go beyond order taking.  

•  Creating a sales and service culture.

LEARNING OBJECTIVES

•  Building relationships with customers to open the door to sales

•  Turncalls into sales opportunities

•  Provide value-added service: ESP

•  Turn order takers into sales makers

•  Create a sales & service culture

WHO WILL BENEFIT

• Front line Service and Sales professionals
• Sales and service supervisors and managers
• Call Center management team

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