Selling Skills for Higher Sales.

 Retail Store Staff Training Program on Motivation, Commitment, Customer Satisfaction, Product knowledge, Inventory Management, Selling Skills, Team work & Store Operations.

Agenda:

Smart Skills:Body Language, Etiquette, Product Knowledge
Enquiry: How to ask the potential customer what she wants, her intention for purchase
Respond:How to reply to customer’s expectations and questions
Veto: Handling objections from customers regarding price, making etc
Including New Items:Cross Selling, Upselling opportunities for higher sales
Close the Sale:The first time a training program teaches how to close a sale.
Exceed Expectations:How to delight customers with innovations in service at low cost.
Service after Sales:Why and how to get repeat customers
Question and Answers