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Description Of Cloud Computing And Types

Definition of cloud computing
On-demand advantages of Cloud computing
Services of Cloud computing

v  Saas(Software as a Service)
v  PaaS(Platform as a Service)
v  IaaS

Sales Force Admin Course Training

 

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About The Event

Sales Force Admin Course

Description Of Cloud Computing And Types

  • Definition of cloud computing
  • On-demand advantages of Cloud computing
  • Services of Cloud computing

v  Saas(Software as a Service)

v  PaaS(Platform as a Service)

v  IaaS(Infrastructure as a Service)

  • Types of Clouds

v  Public Cloud

v  Private Cloud

v  Hybrid Cloud

v  Community Cloud 

Description Of Sales force And It’s Product

  • Importance of Salesforce
  • Importance of CRM and Solutions
  • Grouth of Revenue using CRM
  • comparison of Salesforce CRM with other CRM Products
  • Salesforce Products
  • Sales cloud
  • Service cloud
  • Marketing cloud
  • Force.com platform
  • Configuration
  • AppExchange
  • Chatter
  • Web services

                Sales force Features and Edition Limits 

Getting Around the App

  • Understand the data model and navigation
  • Explore the Lightning Experience
  • Find answers in Help & Training

Getting Your Organization Ready for Users

  • Set up the company profile
  • Configure the user interface
  • Set up activities and calendars
  • Configure search settings
  • Set up Chatter
  • Enable mobile access with Salesforce1

Setting Up and Managing Users

  • Manage user profiles
  • Create and manage users
  • Troubleshoot user login issues
  • Understand SalesforceA capabilities
  • Set up Chatter Free Users and Invites

Security and Data Access

  • Restrict logins
  • Determine object access
  • Set up record access
  • Manage record access with the role hierarchy
  • Deal with record access exceptions
  • Control access to events
  • Manage field-level security

Customization: Fields

  • Administer standard fields
  • Create new custom fields
  • Create selection fields: pick lists and lookups
  • Create formula fields
  • Work with page layouts
  • Work with record types and business processes
  • Maintain data quality

Managing Data

  • Import new records using import wizards
  • Update existing records with the data loader
  • Keep records up to date with Data.com
  • Mass transfer records between users
  • Back up data with a weekly export
  • Mass delete records
  • Reports and Dashboards

    • Run and modify reports
    • Create new reports with the report builder
    • Filter reports
    • Summarize report data with formulas and visual summaries
    • Print, export, and email reports
    • Build dashboards

    Automation

    • Email Templates
    • Set up workflow rules and Process Builder
    • Automate leads and cases

    Managing the Support Process*

    • *For virtual classroom attendees, this content is delivered as an online
    • module.
    • Automate the support process
    • Understand the Salesforce Console
    • Enable collaboration in the Service Cloud
    • Analyze support data with reports and dashboards

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