Ron Kaufman  - The Service Leadership Workshop

Ron Kaufman - The Service Leadership Workshop

 

  • International Delegate

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    INR 19500
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  • Regular Seat

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    INR 15000
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  • Promo - 1st 50 Tickets

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    INR 14000
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  • Group Booking - 3-4 Seats

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    INR 13500
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  • Group Booking - 5-9 Seats

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    INR 12500
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  • Group Booking - 10 and above Seats

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    INR 11500
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About The Event

Program Overview


This information-packed and interactive event will highlight how your organization can increase profitability, capture unclaimed market share, secure higher employee engagement and increase customer loyalty by building an Uplifting Service Culture.

 

Who Should Attend


This workshop enables your top management team to embrace a common service vision, review the culture building activities in your organization, identify opportunities for improvement and prioritize action plans. 

 

Meet Ron Kaufman

  • Ron Kaufman is the world’s leading educator and motivator
    for uplifting customer service
  • Author of Uplifting Service and 14 other books on service,
    business and inspiration.
  • Rated one of the world’s “Top 25 Who’s Hot” speakers by Speaker Magazine.

 

Ron Kaufman is one of the world’s most sought-after educators, consultants, and thought-leaders in achieving superior service and uplifting service cultures. Ron understands the only reliable way for a company to achieve and maintain its competitive edge is to create a culture that empowers every employee to surprise and delight customers and colleagues with truly uplifting service. Ron works with a successful clientele of government agencies and multinational corporations. He delivers powerful insights and global best practices enabling organizations to gain a sustainable advantage through service. In this highly interactive workshop, members of your senior leadership and management team will build alignment with each other, embrace a common service vision and commit to take strong action as role models for superior service. You will review the culture building activities currently in use in your organization, identify opportunities for new initiatives, upgrades and improvements, prioritize activities and develop action plans for best results.

Introducing The Service Leadership Workshop

In this highly interactive workshop, members of your senior leadership and management team will build alignment with each other, embrace a common service vision and commit to take strong action as role models for superior service. You will review the culture building activities currently in use in your organization, identify opportunities for new initiatives, upgrades and improvements, prioritize activities and develop action plans for best results. During the workshop, you will also learn proven strategies, best practices, case studies and techniques to build and reinforce a superior service culture in these 12 essential areas:­

 

  1. World Class Service Education
  2. Engaging Service Vision
  3. Service Staff Recruitment
  4. New Staff Orientation
  5. Service Communications
  6. Service Rewards and Recognition
  7. Voice of the Customer
  8. Service Measures and Metrics
  9. Service Process Improvement
  10. Service Recovery and Guarantees
  11. Service Benchmarking
  12. Service Role Modelling

 

Key Learning Benefits

  • Discover the fundamental service principles to raise service levels and improve customer experience at every point of contact.
  • Take away proven strategies, best practices, guidelines and techniques to build and reinforce a superior service culture in 12essential areas.
  • Align the culture building activities currently in use throughout your organization.
  • Identify opportunities for new culture building initiatives, upgrades and improvements.
  • Prioritize activities and develop practical action plans for best results.

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