Sale Date Ended
OVERVIEW
In an increasingly interconnected and complex IT environment, IT management is under pressure to deliver more agile IT services and adapt to change. Organizations are adopting strategies that include cloud computing in order to meet these challenges and offer reliable, flexible and scalable services. Service management professionals are challenged to help organizations optimally ensure measurable service delivery and management in cloud environments. The Professional Cloud Service Manager (PCSM) certification enables participants to design and deliver cloud services. The certification provides a hands-on, practical approach to understanding how cloud computing and cloud-based services impact operations, and how to adapt existing processes to deliver better services. The PCSM takes these factors and ITIL® best practices into account to bridge service management gaps in cloud adoption
COURSE OUTLINE
Module 1. Cloud Service Management Fundamentals
Module 2. Cloud Service Management Roles
Module 3. Cloud Service Strategy
Module 4. Cloud Service Design, Deployment and Migration
Module 5. Cloud Service Management
Module 6. Cloud Service Economics
Module 7. Cloud Service Governance
Module 8. Showing the Value of Cloud Services to the Business
BENEFITS
CCC’s PCSM designation is a globally recognized certification for Service Management professionals.
Being PCSM-certified showcases your service management experience in a cloud environment, relevant skills and knowledge, and demonstrates that you are capable to manage the various stakeholders within the enterprise
WHO SHOULD ATTEND
IT Managers and CIOs
Service Managers (with or without an ITIL background)
Service Management Professionals
Cloud Strategy and Management Consultants
EXAM INFORMATION
There are no prerequisites. It is recommended that participants have achieved the Cloud Technology Associate certification (or its equivalent) and that participants are conversant in cloud concepts and vocabulary. Participants further benefit from a strong background in IT service management, who have completed one or more ITIL certifications or who have practical experience in IT service management best-practices.
Exam Details
Exam Type: Scenario Based, Complex Multiple Choice
No. of Questions: 25
Duration 75 minutes
Additional Time Provisions: 15 minutes additional time for candidates who speak English as a second language.
Open Book: No
Pass Score: 65%
Exam Mode: Online
DELIVERABLES
soft copy of the material
ABOUT TRAINER
Trainer has 23+ years’ work experience with MNCs. He has trained more than 15,000 professional from various multination companies like IBM, MICROSOFT, DELOITTE, HSBC, JPMC, CSC, VALUE LABS, BARCLAYS, TCS, INFOSYS, WIPRO, CITIBANK etc. Almost every training batch has rated training delivery at 4.5+ on the scale of 1 to 5. He holds following certificates:
• ITIL V3 Expert Certificate
• Project Management Professional (PMP)
• Prince2 Foundation & Practitioner
• Prince2 Agile Practitioner
• ISO 21500 Lead Project Manager
• COBIT 5 Foundation Certification
• Proferrional Cloud Associate, Developer, Administrator & Service Manager
• ISO 27001 ISMS Lead Auditor & Implementer
• ISO 20000 ITSM Lead Auditor & Implementer
• ISO 22301 Business Continuity Manager
• ISO 24762 Disaster Recovery Implementer
• ISO 9001 Lead Auditor & Implementer
• TOGAF 9.1 Combined Certified
• ISO 31000 Certified Risk Manager
• ISO 27005 Certified Risk Manager
• Certified Scrum Master & Product Owner
• Cisco Certified Network Professional (CCNP)
• Cisco Certified Network Associate (CCNA)
• Microsoft Certified System Engineer (MCSE+I)
• DevOps Master
