Positive Strategies for Dealing with Difficult People: Identify, Assess and Resolve Most Conflicts

OVERVIEW

Often, when dealing with difficult people, we forget that we may actually be the difficult person in their eyes. This webinar will help you better identify, assess, and resolve most conflicts.

WHY SHOULD YOU ATTEND

Have you ever reached the point where you just want to throw your hands up and yell, “What’s wrong with these people?” This webinar will answer that question and tell you how to deal with difficult people at work and how to overcome the communication disjunctions that fuel the frustration fires.

AREAS COVERED

• Is it them or you? How understanding the four basic personality types will help you defuse most disagreements
• What is the “rational” switch and how can you flip it?
• Dealing with the Eeyore of your team (naysayers)
• Dealing with the divas of your team
• How to persuade without manipulation
• How to use the Socratic method for a paradigm shift

LEARNING OBJECTIVES

The webinar explains how to deal with difficult people at work and resolve conflicts and disagreements. Learn how to work with difficult coworkers and still get something done.

WHO WILL BENEFIT

• Leaders
• Administrative professionals
• Teachers
• Anyone in an office environment
• Parents