Personal Effectiveness for Secretaries

Introduction

• Program Objectives and expectations
• Energizer / Ice-breaker
• My SWOT

Course Outline

Goal Setting

• Circle of Concern and Circle of Influence
• Professional and Personal Goals
• Departmental and Organizational Priorities

Time Management

• Being Organized
• Email Organization
• Urgent and Important Tasks
• Prioritization Skill
• Q II Planner

Communication

• C’s of Communication
• Body Language
• Assertive communication
• Meeting and Email Etiquette (Dos & Don’ts)

Collaboration

• Internal Customer
• Listening
• Building Rapport

Smart Professional 

• Committed and Truthful
• Takes Ownership
• Goes the Extra Mile

Wrap-up

• Key Learning
• Action Plan

Methodology

• Facilitator led presentation
• Group Discussion and Individual exercises
• Experiential Activities
• Videos and Game