Terms & conditions:
Age limit: 15 - 65 years.
The maximum weight for adventurist is 120kg.
Internet handling fee per ticket may be levied. Please check your total amount before payment.
Tickets once booked cannot be exchanged or refunded.
We recommend that you arrive at least 20 minutes prior at the venue to pick up your physical tickets.
We rely on good weather conditions for the safe progression of an individual’s flight training. The Instructor’s decision to fly or not is final. Certain experiences are subject to weather conditions. If in the event the experience is cancelled due to unsuitable weather conditions, an alternative booking will be made available.
By booking a place on this adventure you are agreeing to participate fully in crewing the vessel and to accept instructions given by the skipper and crew. In such matters as navigation, safety, ports and anchorages visited and activities undertaken the skipper is responsible for making the final decision. In the unlikley event that any participant becomes seriously unwell or behaves in a way which compromises safety the skipper may at his discretion put them ashore.
The vessel is fully insured against third party liabilities resulting from any potential negligence on our part but we strongly recommend you take out travel insurance (suitable for sailing more than 12 miles offshore, we can recommend that you try your own personal insurance to cover any accident and medical costs, loss or damage to personal possessions and voyage cancellation.
Entry Policy
a. All ticket holders and guests must consent to a security search of persons, clothing, bags and any other items deemed necessary.
b. The Promoter retains the right to conduct searches during the Event. If you refuse to be searched you may be ejected.
c. Prohibited items or any items that the Promoter or its security company deem to be a risk to safety, enjoyment of others or security or are not suitable to be taken to the Event or may be used in an illegal or offensive manner (regardless of whether or not the item itself is illegal) are not allowed. Ticket holders may be ejected if found in possession of prohibited items inside the Event. Prohibited items include but are not limited to:
i. Food and Drink – except one 500ml sealed bottle of water per person, no food & drink from outside of the Event can be taken into the Event site. Camping guests may take a supply of their own food and drink into the campsite only. Allowable quantities for camping guests are advertised on the Sundown Festival website.
ii. Drugs / Controlled / Psychoactive Substances – illegal drugs, Nitros Oxide, ‘Legal Highs’ or any associated paraphernalia.
iii. Weapons –or anything that could be considered a weapon.
iiii. Animals – except registered assistance dogs.
v. Bicycles, roller-skates, skateboards, scooters, personal motorised or non motorised vehicles except for wheelchairs.
vi. Items considered to be dangerous or inappropriate in a festival environment, including but not limited to; glass in any form, bottles cans or metal containers, spray cans, gas canisters or compressed gas in any container, fireworks, flares, candles, smoke canisters, chinese lanterns, BBQs, camp-fires, explosives, firearms, knives or blades, replica weapons of any sort, large golf umbrellas, stools / camping sticks / chairs or other furniture, gazebos or parasols, sports equipment, flags and banners, megaphones, amplification equipment, klaxons, airhorns, laser devices, remote controlled drones, hi-visibility tabards or similar.
d. Moshing, crowd surfing, climbing on Event structures or existing park landscape and anti social behaviour, is not permitted.
e. No refunds will be offered to customers who are refused entry or ejected from the site at the discretion of the Promoter.
f. If you are refused entry to the Event, or have been previously ejected, you may not purchase another ticket or otherwise gain entry.
g. Failure to produce the appropriate receipt/ticket or pass, when so requested, may result in ejection from the Event, without later claim or compensation.
h. There are no pass outs and no admission after first entry to the Event for day ticket or weekend non camping ticket holders during each day of the Event. Weekend non-camping ticket holders are able to leave the Event and return the next day but must consent to a search to gain admittance the following day. Camping ticket holders will be able to leave and return to the Event but must consent to a search to gain re-admittance.
Filming, Photography & CCTV
a. Unauthorised photography, video, audio recording and transmission of the Event, the performers and the performance for professional purposes or financial gain is strictly forbidden.
b. Professional audio and imaging equipment are not allowed.
c. Ticket Holders consent to being photographed, filmed and sound recorded as an audience without payment, and to their image being exploited in any and all media for any purpose at any time throughout the world by the Promoters who shall own the copyright in all such recordings. If you attend the Event with a child under 16 you give the foregoing your express consent on their behalf.
d. CCTV will be in operation across the site. Images are recorded for the prevention of crime and disorder. If requested, images will be passed directly to the Police.
Trading & Commercial Activity
a. Only those specifically authorised by the Promoters to undertake trading, marketing or commercial activity at the Event may do so.
n the event of a cancellation, postponement or Material alteration of the Event (defined below) other than as a result of a Force Majeure (see definition under section 11 Liability) you will be entitled to a refund in accordance with the terms and conditions or refund policy of the authorised ticket agent from whom you purchased a ticket. Where the cancellation takes place part-way through the Event, you may only be entitled to a refund of part of the face price which you paid for the ticket which shall be determined at our reasonable discretion. You will not be entitled to a refund in any other circumstances. Personal arrangements including travel, subsistence and accommodation in relation to the Event which have been arranged by you are made at your own risk and neither the authorised ticket agent nor the Promoter will have any liability for any such loss of enjoyment or wasted expenditure in the case of a cancellation, postponement or otherwise.
A “Material alteration” is a change which, within our reasonable opinion makes the Event materially different to the Event which purchasers of the ticket could reasonably expect. Changes to performance times, acts and the use of understudies in theatre performances shall not be considered a Material alteration. A Material alteration is judged by reference to the nature and billing of each Event. The Event is judged by reference to the overall theme rather than the individual act scheduled to appear. No scheduled acts may be considered as headline acts regardless of their relative fame or prominence on the billing, and so cancellation by an artist will not entitle you to a refund, regardless of their position on the bill.
b. In order to claim your refund please refer to the terms and conditions of the authorised ticket agent from which you purchased your ticket for details of how to claim a refund. The point of sale may not make a refund if you fail to follow the instructions provided within the notified timeframes. Refunds will only be made to the person who purchased the tickets.
c. It is your responsibility to check that the Event has not been cancelled, rescheduled or made the subject of a Material alteration. Information on such matters will be made available on behalf of the Promoter as soon as reasonably practicable on the Promoter’s website and/or at the Event venue. Customers are advised that the website cannot always be updated immediately and that circumstances giving rise to cancellation, postponement or Material alterations can sometimes arise immediately prior to an Event.
d. Tickets will not be refunded where they have been used to gain entry to an Event or where you are able to and choose to attend a postponed Event.
The Event – General Information
a. The Event is subject to licence.
b. The Promoter reserves the right to refuse you entry to and/or eject you from the Event. In particular but without limitation you may be refused admission to or removed from the Event for any of the following reasons: for health and safety or licensing reasons; if you behave in a manner which has or is likely to affect the enjoyment of other persons at the Event; if you use threatening, abusive or insulting words or mannerisms; if, in the Promoter’s reasonable opinion, you are acting under the influence of alcohol or drugs; if you fail, when required, to produce proof of identity or age; if you refuse to comply with the Promoter’s security searches; if you breach these Terms; and/or if your ticket is void.
c. If before or during the Event you have a complaint in relation to the Event, please contact the Promoter or a steward promptly since complaints are very difficult to deal with after the Event.
d. You must comply with any and all instructions given to you by the Promoter and/or stewards and staff at the Event.
e. Whilst every effort is made to ensure that the full, advertised billed performances take place, the Promoter reserves the right to change the published bill and/or running times without notification. This includes, but is not limited to, artists and billed attractions. Tickets are for the Event and not a specific artist.
f. Any published start and finish times of a performance at an Event are estimates only and are subject to change. The Promoter shall not be liable for any change of a published start or finish time. It is your responsibility to make appropriate arrangements to ensure that you arrive at the Event in sufficient time (taking into account time required for queuing and searching to enter the Event) in case the Event or the performance you wish to see starts earlier than the published time or otherwise to ensure you are able to stay until the close of the Event or performance should you wish to if it overruns. We will not be responsible to make any refund or meet the costs of any alternative travel arrangements or for any loss of enjoyment or other indirect loss as a result of an Event not running to the precise advertised times or for your late arrival at the Event.
g. There will be no admission to the Event before the designated opening times on any day of the Event. Box Office times to be confirmed.
h. All guests are asked to observe and comply with safety advice, site signage and ‘No Smoking’ areas. In accordance with Smoke-Free Regulations, the tented arenas and other areas of the Event are designated ‘No Smoking’ areas. Normal statutory rules and regulations apply and should be observed at the Event and failure to do so may result in ejection from the Event.
i. You shall not bring into the Event or display or distribute (whether for free or not) at the Event any sponsorship, promotional or marketing materials.
j. Access to arenas within the Event is subject to capacity and the Promoter accepts no liability and will not offer any refunds if you are unable to attend a specific performance due to the arena being at maximum capacity. You may be required to queue so please arrive early to avoid disappointment.
Strobe lighting, lasers and smoke / haze effects and other special effects may be used in some performances.
l. Ticket Holders accept that loud music can damage hearing.
m. The Event is an outdoor event. Please bring suitable clothing and footwear. No refunds will be given due to inclement weather.
n. Official merchandise is usually only available inside the Event site and online through authorised channels. The Promoter does not accept any responsibility for the sale of merchandise outside of the Event site or through unauthorised channels.
o. The Promoter will not accept responsibility for any damage or loss of personal items at the Event.
Access Requirements
a. The Promoter offers one free ticket for a personal assistant to accompany a ticket holder with access requirements. We will require you to provide valid documentation of your accessibility requirements before issuing the P.A. free ticket. Please contact the Event via the “Contact us” page for details on valid identification and further information regarding access requirements.
b. If you have access requirements please contact us as far in advance of the Event as possible. If you have not notified the Promoter of your access requirements in advance we cannot guarantee that we will be able to cater to your needs though we will use reasonable endeavours to do so. Please call See Tickets on 0871 220 0260 to book.
Camping
a. Camping, and access to the campsite, is strictly subject to the purchase of a camping ticket. All day ticket holders and weekend ticket holders not holding a camping ticket are forbidden to camp at the Event or enter the campsite and anyone found in the campsite or camping without a camping ticket will be removed from the Event.
b. Campers should pitch tents in designated camping areas only and stay out of fire lanes and other working areas.
c. Gazebos, awnings and trailer tents are not allowed on the campsite.
d. You should bring a tent that is sized for the number of occupants. We reserve the right to refuse to allow any structures which are too large or which we believe may cause a health and safety risk.
e. We will not be liable for any failure to provide any advertised facilities within the camping area.
f. All items are brought and left at your own risk.
g. You are allowed to bring your own limited supply of food into the campsite for personal consumption only and it cannot be brought into the Event arena. You are permitted to cook solely within the designated areas within the campsite only using charcoal BBQ’s or small butane gas camping stoves (single burner, gas cylinder of less than 5kg) only.
h. Campers will be allowed to bring a limited amount of alcohol to the campsite on first arrival only: 1 x 70cl spirits (no greater than 40% ABV) and 12 x 440ml cans beer/cider, OR, 3 litres of wine and 12 x 440ml cans beer/cider.
You are not permitted to take any beverages into the Event arena. Searches will be undertaken upon entry and re-admission to ensure compliance with the provisions of these Terms and Conditions. Any alcohol above the permitted allowance will be confiscated.
Liability
a. You agree that the Promoter, its servants or agents will not be liable for any loss, injury or damage to any person (including you) or property however caused (including by the Promoter or its servants or agents) in any circumstances a) unless due to the negligence or willfully malicious act of the Promoter, its servants or agents and/or (b) to the extent that any increase in any loss or damage results from the breach by you of any of these Terms and Conditions.
b. For the purposes of these Terms and Conditions, “Force Majeure” means any cause beyond the Promoter’s reasonable control including, without limitation, an act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, royal mourning, national mourning, theft of essential equipment, malicious damage, strike, lock out, third party injunction, national defence requirements and/or acts or regulations of national or local governments. The Promoter will not be liable to you for failure to perform any obligation under these Terms and Conditions to the extent that the failure is caused by Force Majeure.
c. You agree that the Promoter shall not be liable to you for any indirect or consequential costs, claims, actual or alleged losses howsoever arising out of or in connection with the Event and/or our obligations under these Terms and Conditions including, but not limited to, loss of profits, anticipated profits, savings, business or opportunity, or loss of publicity or loss of reputation, or opportunity to enhance reputation, or loss of contract or other economic or consequential loss arising from the performance (or any failure to perform) these Terms and Conditions.
d. The Promoter will not have any liability to you whatsoever for loss or expenses incurred in connection with the Event or any cancellation of the Event, including, without limitation, costs of any personal travel, accommodation or hospitality arrangements made relating to the Event or the cancellation of the Event.
General
a. To the fullest extent permissible in law, the Promoter shall be entitled to assign all and any of its rights and obligations under these Terms and Conditions, provided that your rights are not adversely affected.
b. If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court, the invalid or unenforceable provision shall be severed or amended in such a manner as to render the rest of the provision(s) and remainder of these Terms and Conditions valid or enforceable.
c. If the Promoter delays or fails to enforce any of these Terms and Conditions it shall not mean that the Promoter has waived its right to do so.
d. These Terms and Conditions together with the ticket purchase terms and conditions constitute the entire agreement between the parties in connection with the subject matter of these Terms and Conditions and supersede any previous terms and conditions, agreement or arrangement between you and the Promoter relating to the subject matter of these Terms and Conditions.
e. These Terms and Conditions shall be governed by the laws of Indian Penal Court and the parties agree to submit to the exclusive jurisdiction of the Courts of GOA.
