NASSCOM BPO Strategy Summit 2010

NASSCOM BPO Strategy Summit 2010


About The Event

The Indian BPO sector has evolved significantly over the last decade, and has matured beyond the pioneer phase to enter the emerging rapid growth phase. Industrys growth and increasing maturity is reflected across multiple dimensions. From being recognised as the customer service hub of the world, the Indian BPO sector has expanded its service portfolio to include multiple service offerings of varying maturity levels. While Indian providers have acquired extensive service delivery capabilities beyond voice based Customer Interaction and Support CIS services, such as FA services and HRM services segments, several new upcoming areas such as Procurement Services, healthcare outsourcing, and Knowledge Services which include services such as research and analytics, legal services outsourcing, financial research and data management is expected to aid the growth of the BPO industry in the future.

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