Apple - Mountain Lion 101 - OS X Support Essentials (4 days) Copy

Apple - Mountain Lion 101 - OS X Support Essentials (4 days) Copy


  • ML101

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About The Event

Apple - Mountain Lion 101


OS X Support Essentials 10.8

Mountain Lion 101—OS X Support Essentials 10.8” is a four-day, hands-on course that provides an in-depth exploration of troubleshooting on OS X Mountain Lion. This course is designed to give students a tour of the breadth of functionality of OS X Mountain Lion and the best methods for effectively supporting users of OS X Mountain Lion systems. The course is a combination of lecture and hands-on case study exercises that provide practical real-world experience.


Who Should Attend

  • Help desk specialists, technical coordinators, service technicians, and others who support Mac users
  • Technical support personnel in businesses that use Mac computers
  • Technical coordinators or power users who manage networks of computers running OS X— such as teachers and technology specialists who manage networks or computer labs


What You’ll Learn

  • How to troubleshoot and become more efficient with available tools and resources
  • Features and functionality of OS X Mountain Lion, including how to find additional information
  • How to prepare for Apple Certified Support Professional (ACSP) 10.8 certification Prerequisites Knowledge of OS X and basic computer navigation


Course Outline

Part 1: Installation and Configuration

  • Install OS X Mountain Lion
  • Setup and configuration
  • OS X recovery
  • OS X software updates

Part 2: User Accounts

  • User accounts
  • User home folders
  • System security
  • Keychain management

Part 3: File Systems

  • File systems and storage
  • FileVault 2
  • Permissions and sharing
  • File system troubleshooting

Part 4: Data Management

  • Hidden items and shortcuts
  • System resources
  • Metadata and Spotlight
  • File archives
  • Time Machine

Part 5: Applications and Processes

  • Application installation
  • Document management
  • Application management and troubleshooting

Part 6: Network Configuration

  • Network essentials
  • Advanced network configuration
  • Network troubleshooting

Part 7: Network Services

  • Network services
  • Host sharing and personal firewall

Part 8: Peripherals and Printing

  • Peripherals and drivers
  • Print and scan

Part 9: System Startup

  • Startup, shutdown, and sleep modes
  • System troubleshooting


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