Manning Modern Retail (MMR) 2019

Manning Modern Retail (MMR) is an HR Conclave focused on developing ideas and resource capabilities to understand the retail industry’s most pressing issues around people practices.

Over the years, it has gained the reputation of being the most prestigious platform for exchange on perspectives between multiple stakeholders including CEOs, CPOs, Academia, Thought Leaders and Operating Managers on HR in retail.

Employee Experience(EX): Delighting the Internal Customer 

Be it customers or employees, a delightful experience to either of them is good for business. Just as the customer experience is critical to generating brand loyalty and driving revenue, the employee experience is important to employee retention, engagement, and wellbeing.

Focusing on employee experience has many pluses: IBM Smarter Workforce found that a staff that has a positive employee experience is 52% less likely to consider leaving the organisation. Another study found that organisations that provide a positive employee experience report 2.5 times more revenue compared to companies that don’t. Even a small increase in a firm’s employee experience score has a much larger impact on its operating income.

As the future of work moves from a work-life balance to a work-life blend, employees want their careers to be a part of their holistic self. This year, MMR brings together the retail HR fraternity to deliberate on the many ways to achieve this in a bid to delight the internal customers.