Managing Conflict And Resistance - 1 Day Workshop

1 Day workshop

Working with so-called difficult employees can be one of a manager’s biggest headaches. People oftentimes come across as difficult because they handle conflict differently than we do. In fact, others’ approaches to conflict can often seem counterproductive, confusing, or even bizarre. This course provides managers with a simple, direct way to understand the different fears that drive much of the conflict and resistance they see.
Through DiSC®, managers learn their own style of handling conflict and understand how that style might differ from their employees’ methods. They also take time to recognize how quickly employees’ fears can disengage them from a team or project. Participants learn how and why different people become threatened and discover skills for relating more effectively with people of all styles.

Participants will:

• Understand the impact that their conflict style has on other people
• Recognize how their employees handle conflict differently than they do
• Use DiSC to recognize the fears and goals of their employees
• Identify and reduce the opposition and resistance of their employees
• Explore ways to improve their communication with each style