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When employees start work each day, they make a simple yet profound decision with unparalleled impact on the success of the organization: “How hard am I going to work today?”
Organizations succeed by creating an environment where employees give discretionary effort on a regular basis. Incorporating discretionary effort environment in human resource management strategy and practice means employees can freely give their ideas and opinions, understanding that not all of their suggestions will be implemented.
In this environment, one can see employees as a source of competitive advantage because they are creative as they search for and find solutions to customers’ wants and needs, they take responsibility and are accountable. It is an excellent way to make employees your competitive advantage in the marketplace.
The amount of discretionary effort employees give determines the innovation of the organization, the goals and objectives achieved, and the increase in sales and profit margins.
It is no secret, the organization with the most employees giving discretionary effort wins.
WHY SHOULD YOU ATTEND
When you attend this webinar focused on human resource management and competitive advantage, you will acquire knowledge of the Discretionary Effort Leadership Model which teaches the fundamental skills needed for moving from a manager to a leader who can inspire employees to bring their A-game to work every day.
The steps outlined in the Discretionary Effort Leadership model are critical to managing 21st century employees. Implement the leadership levels in your human resource management strategy and practice and you’ll become the leader people CHOOSE to follow, not the “Boss” they HAVE to follow.
You will move employees from minimal effort to amazing contributions and make employees your competitive advantage in the marketplace.
This webinar gives you in-depth information on creating a work environment that engages the employee and makes them your competitive advantage in the process of keeping clients and finding new clients.
By attending this webinar, you will:
To have employees as a source of competitive advantage, companies need to work to improve the employee work experience. To do this, you will learn:
You will learn how to:
"Customer service is not a department. It is a philosophy to be embraced by every employee."
Employees who give excellent customer service become your competitive advantage in the marketplace. Giving excellent customer service means they are giving you discretionary effort on a regular basis.
Discretionary effort is the difference between what an employee has to do to get a paycheck and what that employee is capable of contributing.
Closely related to engagement programs, discretionary effort initiatives build on positive engagement programs in place and take employees and the company to the next level in competitiveness.
Just as customer service is a philosophy, so is discretionary effort and when managers embrace a discretionary effort environment, theygain competitive advantage through employees.
WHO WILL BENEFIT
Managers at all levels of the organization.
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