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LRSS : Luxury Retail & Service Skills has been designed to provide the requisite knowledge and skills that one should adopt while serving a prem

Luxury Retail Services Skills


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About The Event

For more queries please feel free to contact us : +91-9811103268 or

LRSS : Luxury Retail & Service Skills has been designed to provide the requisite knowledge and skills that one should adopt while serving a premium or luxury customer. The program helps  understand and successfully accomplish how to create the “WOW” factor while selling and successfully engage and make a loyal customer  for the your brand.
The content of this program has been designed jointly by Jean Claude Roustant , ex LVMH Training Director and Luxury Connect Business School to help professionals and corporate to create the Luxury Customer experience for their clients.
LRSS is a 2 day workshop for professionals with a minimum of 1 year work experience in the Luxury Industry or 2 year experience in a Premium Retail Goods or Service Industry . 


This program is conducted by Industry Experts- Mr. Abhay Gupta and Mr. Rajat Bhattacharyya


Need of the Hour

Luxury in India has seen a considerable growth of 20% from 4.77 billion USD in 2009 to 5.80 billion USD in 2010. Currently, it stands at 8.21 billion USD and expected to touch 15 billion USD by 2015. A survey carried out by Luxury Connect highlighted the fact that the current Indian luxury personnel lack in professional expertise to execute management or service of the International standards. India now being a major luxury hub, there is an exceptional need for trained and educated (in the subject) professionals to manage a brand in this competitive and fast-changing market.


What is it?

Luxury Retail & Service Skills has been designed to provide the requisite knowledge and skills that one should adopt while serving a customer. The program helps you understand and successfully accomplish how to retain your old customer, how to engage a new customer, how to make a customer loyal to your brand. The program covers all the important aspects required to be understood by a professional personnel in a retail or service environment. 


Ideal Candidates

LRSS program is ideal for executives serving customers directly in a retail or hospitality space, for a mass to premium brand/company (and/or aspiring to enter the luxury sector). The retail or service sector professionals who may not have any educational knowledge on the subject will benefit the most from this program. This program is best suited for professionals aiming to upgrade their knowledge and skills or aspire to upscale their position in the fashion or luxury retail/service sector as it serves as a “bridge to luxury” training platform. 


Career Opportunities

After undertaking this program, the candidate will be equipped with requisite knowledge and understanding to serve customers better for any premium and luxury brand or service. One will develop necessary insights into global practices thus enabling to self realize one’s own potential and further explore other luxury segments as well. The candidate will be able to work in top-level positions in retail and service segment such as retail operations manager, retail operations executive, store managers, store supervisors, sales manager and customer relationship manager. 



Day 1

Day 2               


Essence of Retail

Communication is the Key

Session 2

Essence of Luxury Retail

Managing your Customers


Demystifying the Luxury Mantra

The Floow is your Stage

Session 4

Servicing the Affluent

Leadership & Team Management




 Mr. Abhay Gupta 

Abhay Gupta, Founder Promoter & CEO of Luxury Connect, is also the recent recipient of Luxury Retail Icon title by Asia Retail Congress. Having being featured in Forbes Luxury Trend Report 2012 as one of the Industry Leaders, he has also been recognized as luxury expert by CNBC, CNN, NDTV Profit, Business India, Economic Times to name a few. He helped not only bring but establish luxury brands like Versace, Versace Home, Versace Collection, Corneliani, John Smedley, Tween Damat ADV, Arredo Classic etc in India. He has now been mandated by a plethora of Luxury brands across fashion, lifestyle, home, interior & residences etc for their India entry strategy. He is also a regular speaker at most Luxury Forums. Fondazione Altagama has recognized his contribution to the growth of Italian luxury industry by his pioneering efforts for them in India

Mr. Rajat Bhattacharyya

Scion of an aristocratic family, he learnt international fashion from his Italian Guru, Elia Quagliola. Rajat, a legendary figure from the fashion and apparel industry has over 35 years of experience spread over Italy, EU, USA, SE Asia and India. Along with his sourcing forte, he established joint ventures in the 90's for luxury brands such as Lacoste, La Perla and Corneliani. Rajat also produced shirts at his own factory for Armani, Cerruti 1881, Cacharel, Lacoste, Boggi for over a decade. He revolutionized the apparel education industry in Bangladesh by setting up Pearl Academy, a delegated centre of Nottingham Trent University.

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