Terms & Conditions of Muddie Trails:
- No alcohol & smoking during Treks & adventure activities. There would be separate window and space (usually at night) to have these at campsite/homestay for interested people
- No Luxury. We assure awesome memories every trip, but not awesome facilities! We provide basic facilities in terms of food, travel & accommodation.
- The itinerary is fixed. No special requests to change itinerary/schedule are permitted
- Absolutely No littering during our travels. We swear to protect our environment.
- Co-operate with the organizer(s) in following the schedule set for the day (especially getting up and getting ready in the morning). This will ensure travelers won’t miss out on the real fun part – that is traveling.
- Every traveler is responsible for his/her for your own safety while traveling with Muddie Trails. Don’t indulge in any illegal or silly activity that causes harm to you or fellow travelers.
- Every traveler is expected to sign a liability/waiver form given by the organizer(s) after boarding the vehicle that discharges Muddie Trails of any unexpected incident like injury/death/theft etc.
- Unexpected situations: It may happen we do not cover all the places mentioned in the itinerary because of unpredictable reasons like bad weather, wild animal presence, abrupt blocking of sites by the police/forest department, delay in travel because of an issue with our group itself, traffic conditions etc. In most cases, if the time permits, organizer(s) will take travelers to an alternative place. But in some cases, we may have to skip a place altogether.
- Travelers are expected to respect each other and help each other. Avoid discussing sensitive matters like sex, politics and religion/caste/race.
- Using foul or abusive language, eve teasing, arguing with fellow travelers/organizer(s) and/or involving in physical assault will not be accepted and will stand a chance of being deserted by Muddie Trails.
Cancellation and Refund policy:
Cancellation by Organizer (Muddie Trails):
- Muddie Trails may decide to cancel the event if there are less than 8 travelers signed up for the trip/trek
- The organizers will inform you about the cancellation 24 hours before the event start time so that you have enough time to make an alternate plan
- In this case, the full amount will be refunded.
- Alternatively, you can also choose to postpone your ticket to the future event or switch to another event by Muddie Trails.
Cancellation by you (The traveler):
- The Organizers have to be informed 48 hours before the event start time if you wish to cancel your event
- In this case, the refund would be processed as per “Refund Policy“
- Alternatively, you may postpone your ticket to future event 48 hours before the event start time
- No postponing your ticket to future events and no refund within 48 hours of event start time
- You may provide a replacement from your end (your friend, colleague or any other) in case you cannot make it to the event because of unforeseen circumstances. This way you can save your hard earned money
Refund policy:
- 80% refund before 48 hours of event start time
- Special note: 50% refund if your event involves point to point bus/train booking (On informing before 48 hours of event start time).
- No refund within 48 hours of event start time whatever be the reason (Health, Accident, Family crisis, Office issue or anything else)
- No refund during/after the event
- Registration fee or partial payment which is done to book your slot is non-refundable