Sale Date Ended
Contact:learnchase@gmail.com
phone: 8123930940
Website: http://learnchase.com
SAP CRM Training Concepts :
✔Overview and Introduction
✔Foundation & Architecture of my SAP CRM
✔my SAP CRM Analytics
✔my SAP CRM Marketing
✔my SAP CRM E-Commerce
✔my SAP CRM Channel Management
✔my SAP CRM Sales
✔my SAP Interaction Center
✔my SAP Service
✔my SAP Field Applications (with focus on Mobile Service)
✔my SAP CRM for Industries
✔Integration with other My SAP suite of modules
✔CRM Base Customizing
✔CRM Basic data & Customizing settings for these objects:
✔Business partner
✔Organizational model
✔Territory Management
✔Product master CRM Business Transactions
✔Overview of generic functions in business transactions
✔Activity Management (including Activity Journal and Groupware Integration)
✔Transaction type and item category customizing for these objects
✔Middleware settings:
✔Middleware connections to R/1, APO and CRM
✔CRM Business Partner – CRM Middleware
✔CRM Middleware – Sales and Billing
✔Basic concepts of CRM middleware
✔Replication administration
✔Monitoring & error handling
✔Implement “Customer Interaction Centre”
✔Architecture landscape
✔Agent functions and processes in the IC
✔Define CIC Profile and Customer-Specific Workspaces
✔Define Front-office framework
✔Component Configuration
✔Action Box Configuration
✔CTI Configuration
✔Client Implementation Case Study – Live Exercise
✔Implement “Internet Sales”
✔Architecture and landscape
✔set up logical system and connection with OLTP R/1 and APO
✔Configuration of the CRM Server – Base Customizing
✔Configuration Web Application
✔Creating Product catalogs
✔Publication of Product Catalog content
✔Create Internet User for order processing
✔Sales Transactions using “Internet Sales”
✔Web Shop Maintenance
✔Client Implementation Case Study – Live Exercise
✔Implement “CRM- Marketing”
✔Opportunity Management
✔Activity Management
✔Marketing Planning and Campaign Management (Marketing Planner, Product Selection, Partner Functions, Generic Actions, Campaign Execution)
✔Marketing Calendar
✔Customer Segmentation
✔External List Management
✔Lead Management
✔Marketing Analytics
Our SAP CRM Online Training batches start every week and we accommodate your flexible timings.
Contact:learnchase@gmail.com
phone: 8123930940
Website: http://learnchase.com
