ITIL V3 Foundation Training on 12 &13th June\'10 :Chennai

ITIL V3 Foundation Training on 12 &13th June\'10 :Chennai


About The Event

The ITIL Intermediate Qualification: Operational Support and Analysis OSA Certificate is a freestanding qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert in IT Service Management Certificate. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge of industry practices in Service Management as documented in the ITIL Service Lifecycle core publications. The ITIL Certificate in Operational Support and Analysis is intended to enable the holders of the certificate to apply the practices in resolution and support of the Service Management Lifecycle.

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