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ITIL is the world’s most popular framework for IT Service Management (ITSM). The latest edition of the framework, ITIL 4 is much more practical than ITIL V3 ITIL 4, offers a modernized and community-driven approach, ITIL 4 also incorporates concepts from other leading frameworks, Understand the end-to-end operating model, and how Lean, Agile and DevOps are central interfaces in ITIL guiding principles and continuous improvement practices.
This ITIL 4 Foundation course provides an excellent introduction to the newest iteration of the ITIL framework. Students will be able to demonstrate an understanding of ITIL 4, including new features like the ITIL Service Value System (SVS). Students who successfully pass the ITIL 4 Foundation examination will also be prepared to move on to the ITIL Managing Professional (MP) or ITIL Strategic Leader (SL) modules which offers a holistic perspective of how IT can contribute towards business goals.
This course is ideal for anyone looking to begin a career in ITSM, or Existing ITSM Professionals to build on their knowledge using one of the world’s most highly recognized ITSM standards.We are the Best ITIL V4 Training in Institutes in Hyderabad
Individuals who require a basic understanding of the refreshed ITIL framework and how it may be used to enhance the quality of IT service management within an organization.
IT professionals that are working within an organization that has adopted and adapted ITIL, who need to be informed about and thereafter contribute to, an ongoing service improvement program.
His may include but is not limited to, IT professionals, Service Delivery managers, SME`s ITSM Roles in IT and business process owners.
This introductory module gives a complete overview of the ITIL 4 Framework, the evolution of ITIL 4 and best practices, and an introduction to the ITIL 4 certification structure.
High level overview of ITIL v3’s 5-step Lifecycle model and how the current 26 processes and functions map to the new ITIL 4 model
The seven Guiding Principles of ITIL 4
ITIL’s new Service Value Chain
The four dimensions of Service Management
The 34 ITIL practices, with a focus on 18 of these
Key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business value
Introduction to Service Management and ITIL
IT Service Management in the Modern World
About ITIL 4
The Structure and Benefits of the ITIL 4 Framework
Key Concepts of Service Management
Value and Value Co-Creation
Organizations, Service Providers, Service Consumers, and Other Stakeholders
Products and Services
Service Relationships
Value:Outcomes, Costs, and Risks
The Four Dimensions of Service Management
Organizations and People
Information and Technology
Partners and Suppliers
Value Streams and Processes
External Factors
The ITIL Service Value System
Service Value System Overview
Opportunity, Demand, and Value
The ITIL Guiding Principles
Governance
Service Value Chain
Continual Improvement
Practices
ITIL Management Practices
General Management Practices 89
Service Management Practices
Technical Management Practices
No Pre-Requisite for ITIL 4 Foundation Certification
Exam Type: 40 multiple choice questions carrying 1 mark each
Delivery: Online or Paper Based
Duration: 60 Minutes
Prerequisites: None
Supervised: Yes
Passing Score: 65% (26 marks out of 40)
Open/Closed Book: Closed Book.
