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ITIL V3 Foundation Training


  • Registration Fee

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    INR 12500
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  • 5% discount Available on 3 or more particpants (discount Code: Maples)

    Sale Date Ended

    INR 12500
    Sold Out

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About The Event

ITIL Version 3                                                          
                                                                                       Day 1

   ITIL Overview
   ITIL Benefits
Service Strategy
   Service Portfolio Management
   Demand Management
   IT Financial Management

Service Design
                                                                                         Day 2

   Service Catalogue Management
   Service Level Management
   Capacity Management
   Availability Management
   IT Service Continuity Management
   Information Security Management
   Supplier Management

Service Transition
                                                                                          Day 3

   Service Asset and Configuration Management
   Service Validation and Testing
   Transition Planning and Support
   Release and Deployment Management
   Change Management
   Knowledge Management

Service Operation                                                                   Day 4
   Service Desk
   Technical Management
   IT Operations Management
   Application Management
   Event Management
   Incident Management
   Problem Management
   Request Fulfillment
   Access Management

Continual Service Improvement

   Service Measurement and Reporting
   Continual Service Improvement
   CSI(7 Step) Improvement Process

Gopinath K - Associate Vice President - Education Services 09500087215

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