ITIL v3 Certification Preparation Training Program @ Nov 12-13 2011

ITIL v3 Certification Preparation Training Program @ Nov 12-13 2011


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About The Event

Now accomplish your dreams, at a very reasonable cost, just by enrolling yourself with ITIL® v3 Foundation Certification Courses at KnowledgeWoods. KnowledgeWoods, the single best project management company, launches ITIL® v3 Foundation Certification courses. By certifying in these courses available at KnowledgeWoods one must do wonders in his or her life. The company has introduced ITIL® v3 Foundation Certification course, with all its levels, the company provided the certification cost at a reasonable cost along with proper training and guidelines provided to the enrolled students.

KnowledgeWoods is Providing very good ITIL v3 Foundation Training in Bangalore. Our trainers have good amount of industry experience & the material provided by KnowledgeWoods is of  great help to prepare for the certification exam and clear it which include PMP HandBook, MindMaps, CrossWords, PMP headfirst Book etc. We also provide Pre-Training and Post training material.We also have 2000 Questions online Question bank which help a person a lot to clear the exam. We offer ITIL v3 Foundation training in very low cost. We provide quality education so that you can pass the examination.We also have a passing Assurance i.e if you have taken Training from KnowledgeWoods and failed in exam then they will pay your re-exam fee.

Program Outline

Module I Service Management as a practice & ITIL®  v3 Foundation Level Examination Introduction
Module II Service Life Cycle : Goals | Objectives of Life Cycle Components
Module III Generic concepts and definitions
Module IV Key Principles and Models
Module V Processes : Service Strategy, Service Design, Service Transition, Service Operation
Module VI Functions : Service Desk, Technical Management, Application Management, IT Operations Management, IT Operations Control and Facilities Management
Module VII Roles: Process Owner, Service Owner
Module VIII Service Strategy
Module IX Service Design
Module X Service Transition
Module XI Service Operation
Module XII Continual Process Improvement
Module XIII Technology & Architecture: Service Automation & Integrating Various Components

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