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|Module I||Service Management as a practice & ITIL® v3 Foundation Level Examination Introduction|
|Module II||Service Life Cycle : Goals | Objectives of Life Cycle Components|
|Module III||Generic concepts and definitions|
|Module IV||Key Principles and Models|
|Module V||Processes : Service Strategy, Service Design, Service Transition, Service Operation|
|Module VI||Functions : Service Desk, Technical Management, Application Management, IT Operations Management, IT Operations Control and Facilities Management|
|Module VII||Roles: Process Owner, Service Owner|
|Module VIII||Service Strategy|
|Module IX||Service Design|
|Module X||Service Transition|
|Module XI||Service Operation|
|Module XII||Continual Process Improvement|
|Module XIII||Technology & Architecture: Service Automation & Integrating Various Components|