ITIL Service Operation training and certification in hyderabad

OVERVIEW

Service Operation manages the day-to-day operation of a service and provides guidance on the effective and efficient delivery and support of services.

The purpose of SO is “ to coordinate and carry out the activities and processes required to deliver and manage services at agreed levels to business users and customers.”

The objectives include:

• Maintain business satisfaction and confidence
• Minimize the impact of failure on day-to-day operations
• Ensure services are provided to authorized users only

 COURSE OUTLINE

ITIL Intermediate SO - Course content

• Introduction to service operation
• Service operation principles
• Service operation processes
• Common service operation activities
• Organizing for service operation: functions
• Technology considerations

 BENEFITS

• SO executes and measures the efficiency and effectiveness of plans, designs and optimizations from the other lifecycle phases.
• SO reduces unplanned labor costs
• Reduce frequency and duration of outages
• Meaningful management information useful to other processes and functions
• Meet organizational security requirements
• Standardized services improve productivity and quality of service delivery
• Promotes automation which increases efficiencies and effectiveness of service delivery

 WHO SHOULD ATTEND

Information Technology operations, technical, or IT management personnel requiring more information about ITIL best practices or anyone responsible for managing, implementing, or consulting on ITIL processes within IT or in conjunction with IT. 

An IT professional working in roles associated with operational management within a service-based business model.

 EXAM INFORMATION

At least 21contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme.

Hold the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications– see Prerequisite Entry Criteria on p5).

A basic IT literacy and around 2 years IT experience are highly desirable.

Intermediate Exam Details:

• Exam Duration: 90 Minutes
• Exam Format: Multiple Choice, scenario based gradient scored question
• Exam Pass Mark: 70%
• Level of Qualification: Intermediate
• Electronic Devices Permitted: No
• Open Book: No
• No. of questions: 8

ABOUT TRAINER

Trainer has 23+ years work experince with MNCs. He has trained more than 15,000 professional from various multination companies like IBM, MICROSOFT, DELOITTE, HSBC, JPMC, CSC, VALUE LABS, BARCLAYS, TCS, INFOSYS, WIPRO, CITIBANK etc. Almost every training batch has rated training delivery at 4.5+ on the scale of 1 to 5. He holds following certificates:

• ITIL V3 Expert Certificate
• Project Management Professional (PMP)
• Prince2 Foundation & Practitioner
• Prince2 Agile Practitioner
• ISO 21500 Lead Project Manager
• COBIT 5 Foundation Certification
• Proferrional Cloud Associate, Developer, Administrator & Service Manager
• ISO 27001 ISMS Lead Auditor & Implementer
• ISO 20000 ITSM Lead Auditor & Implementer
• ISO 22301 Business Continuity Manager
• ISO 24762 Disaster Recovery Implementer
• ISO 9001 Lead Auditor & Implementer
• TOGAF 9.1 Combined Certified
• ISO 31000 Certified Risk Manager
• ISO 27005 Certified Risk Manager
• Certified Scrum Master & Product Owner
• Cisco Certified Network Professional (CCNP)
• Cisco Certified Network Associate (CCNA)
• Microsoft Certified System Engineer (MCSE+I)
• DevOps Master