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Over the years, IT has become a vital part of business to the point where it would not be possible for many to function without it. As a result of its increasing role, the IT function is changing, morphing from a technology provider to a strategic partner. In this session we would be analyzing on IT Governance and IT Service Management and understand the relationship between the both.
While the benefits of applying IT Service Management practices vary depending on the organization’s needs, size, complexity, scale etc some typical benefits are:
• Improved quality service provision
• Cost-justifiable service quality
• Services that meet business, Customer and User demands
• Integrated centralized processes
• Everyone knowing their role and their responsibilities in service provision
• Learning from previous experience and
• Demonstrable performance indicators
Service Quality is measured based on the user’s satisfaction level towards a service. It indicates the overall effect of service performance that determines the degree of satisfaction of a user of the service. The measure is derived from the ability of the resources to provide different levels of services.
Ask you questions and clarify your doubts with our expert during this session..
Best practices of active listening in agile project management:
These are the essential practices that a product owner or agile leader should incorporate in order to build active communication within the agile team. Every agile leader in order to play the role of an active listener should follow certain key elements which are stated below.
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Feel free to refer your friends or co-workers for this webinar.
Kindly Note: Only Registered participants can attend the webinar. Participants will receive an unique link 24-48 hours before the schedule time of webinar for attending the webinar.
We look forward to having you join us at the upcoming Webinar event!!!
For more information on ITIL service management or the webinar, feel free to contact us at firstname.lastname@example.org