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Service Design\'s main purpose is “to design the new/changed service for eventual introduction into the live environment.”
The objectives of Service Design is

Design effective services with minimal need for improvement

ITIL Intermediate SO Training and Certification in Hyderabad with best tutor


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Service Design's main purpose is “to design the new/changed service for eventual introduction into the live environment.”

The objectives of Service Design is

  • Design effective services with minimal need for improvement
  • Activities are periodic or exception-based, typically triggered by business need or event



ITIL Intermediate SD course content:

  • Introduction to Service Design
  • Service design principles
  • Service design processes
  • Service design technology - Related activities
  • Organizing for service design
  • Technology considerations
  • Implementation and improvement of service design
  • Challenges, critical success factors and risks



  • Reduces total cost of ownership
  • Improved quality of service
  • Improved consistency of service
  • Improved IT Governance
  • Improved Service alignments
  • More effective service performance
  • Easier implementation of new/ changed services
  • More effective service management in IT processes
  • Improved information and decision-making
  • Alignment between customer values and strategies



An IT professional working in roles associated with strategic planning, execution, and control within a service-based business model.

  • CIOs, CTOs, managers
  • Supervisory staff, team leaders
  • Designers, architects, planners
  • IT consultants, IT audit managers
  • IT security managers and ITSM trainers involved in the ongoing management
  • Coordination and integration of design activities within the Service Lifecycle



At least 21contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme.

Hold the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications– see Prerequisite Entry Criteria on p5).

A basic IT literacy and around 2 years IT experience are highly desirable.

Intermediate Exam Details:

  • Exam Duration: 90 Minutes
  • Exam Format: Multiple Choice, scenario based gradient scored question
  • Exam Pass Mark: 70%
  • Level of Qualification: Intermediate
  • Electronic Devices Permitted: No
  • Open Book: No
  • No. of questions: 8



  • 16 hours of instructor led classroom training
  • ITIL intermediate exam
  • 100% Pass guarantee
  • Hard copy of the material
  • Softcopy of ITIL SD material
  • E- Certificate
  • Highly competent and ITIL Expert certified trainers
  • Free refreshment classes within 6 months



Trainer has 23+ years’ work experience with MNCs. He has trained more than 15,000 professional from various multination companies like IBM, MICROSOFT, DELOITTE, HSBC, JPMC, CSC, VALUE LABS, BARCLAYS, TCS, INFOSYS, WIPRO, CITIBANK etc. Almost every training batch has rated training delivery at 4.5+ on the scale of 1 to 5. He holds following certificates:

• ITIL V3 Expert Certificate

• Project Management Professional (PMP)

• Prince2 Foundation & Practitioner

• Prince2 Agile Practitioner

• ISO 21500 Lead Project Manager

• COBIT 5 Foundation Certification

• Proferrional Cloud Associate, Developer, Administrator & Service Manager

• ISO 27001 ISMS Lead Auditor & Implementer

• ISO 20000 ITSM Lead Auditor & Implementer

• ISO 22301 Business Continuity Manager

• ISO 24762 Disaster Recovery Implementer

• ISO 9001 Lead Auditor & Implementer

• TOGAF 9.1 Combined Certified

• ISO 31000 Certified Risk Manager

• ISO 27005 Certified Risk Manager

• Certified Scrum Master & Product Owner

• Cisco Certified Network Professional (CCNP)

• Cisco Certified Network Associate (CCNA)

• Microsoft Certified System Engineer (MCSE+I)

• DevOps Master


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