ITIL Intermediate RCV Training and Certification in Hyderabad

OVERVIEW

The Release, Control and Validation (RCV) module is one of the qualifications in the ITIL® Service Capability work stream. The module focuses on the practical application of RCV practices in order to enable the successful planning, testing and implementation of new services that meet the organization’s or users’ needs.

The RCV course is designed to develop organizations’ or individuals’ understanding of the ITIL Service Transition processes. It can ensure transitional changes are effectively managed, new services are validated and tested and that release and deployment fulfil organizational requirements. RCV also provides guidance on evaluating change and managing knowledge to improve decision-making processes.

COURSE OUTLINE

Candidates can expect to gain competencies in the following areas upon successful completion of the education and examination components related to this certification:

• The importance of service management as a practice concept and service transition principles, purpose and objective
• The importance of ITIL release, control and validation while providing service
• How all processes in ITIL release, control and validation interact with other service lifecycle processes
• What are the processes, activities, methods and functions used in each of the ITIL release, control and validation processes
• How to use the ITIL release, control and validation processes, activities and functions to achieve operational excellence
• How to measure ITIL release, control and validation
• The importance of IT security and its contributions to ITIL release, control and validation
• The technology and implementation considerations surrounding ITIL release, control and validation
• Change management as a capability to realize successful service transition
• Service validation and testing as a capability to ensure the integrity and the quality of service transition.

 BENEFITS

Students will gain in-depth knowledge of Release, Control and Validation and hold a widely recognized qualification, if successful.

Benefits to your organization: Levels of understanding and competency in transitioning services will be maximised ensuring change is delivered successfully.

Benefits to you as an individual: Demonstrate the ability to contribute to and deliver services in the operation arena with this course.

WHO SHOULD ATTEND

The Release, Control and Validation qualification would suit candidates in the following IT professions and areas:

• Release Manager
• Security Administrator
• IT Operations Manager
• Database Administrator
• Security Manager

 EXAM INFORMATION

At least 21contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme.

Hold the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications– see Prerequisite Entry Criteria on p5).

A basic IT literacy and around 2 years IT experience are highly desirable.

Intermediate Exam Details:

• Exam Duration: 90 Minutes
• Exam Format: Multiple Choice, scenario based gradient scored question
• Exam Pass Mark: 70%
• Level of Qualification: Intermediate
• Electronic Devices Permitted: No
• Open Book: No
• No. of questions: 8

ABOUT TRAINER

Trainer has 23+ years work experince with MNCs. He has trained more than 15,000 professional from various multination companies like IBM, MICROSOFT, DELOITTE, HSBC, JPMC, CSC, VALUE LABS, BARCLAYS, TCS, INFOSYS, WIPRO, CITIBANK etc. Almost every training batch has rated training delivery at 4.5+ on the scale of 1 to 5. He holds following certificates:

• ITIL V3 Expert Certificate
• Project Management Professional (PMP)
• Prince2 Foundation & Practitioner
• Prince2 Agile Practitioner
• ISO 21500 Lead Project Manager
• COBIT 5 Foundation Certification
• Proferrional Cloud Associate, Developer, Administrator & Service Manager
• ISO 27001 ISMS Lead Auditor & Implementer
• ISO 20000 ITSM Lead Auditor & Implementer
• ISO 22301 Business Continuity Manager
• ISO 24762 Disaster Recovery Implementer
• ISO 9001 Lead Auditor & Implementer
• TOGAF 9.1 Combined Certified
• ISO 31000 Certified Risk Manager
• ISO 27005 Certified Risk Manager
• Certified Scrum Master & Product Owner
• Cisco Certified Network Professional (CCNP)
• Cisco Certified Network Associate (CCNA)
• Microsoft Certified System Engineer (MCSE+I)
• DevOps Master