ITIL Intermediate PPO Training and Certification in Hyderabad

ITIL Intermediate PPO Training and Certification in Hyderabad


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About The Event


The Planning, Protection and Optimization (PPO) module is one of the qualifications in the ITIL® Service Capability work stream. The module focuses on the practical application of PPO practices in order enable capacity, availability, IT service continuity, information security and demand management.

The PPO course is designed to develop organizations’ and individuals’ understanding of the ITIL Service Design processes. It can help ensure that new and updated services, service management systems and tools, technology architecture, processes and measurement systems, methods and metrics are designed to meet user needs and will require little further change once introduced.




Candidates can expect to gain competencies in the following areas upon successful completion of the education and examination components related to this certification:

Service design in PPO and lifecycle context

Processes across the service lifecycle pertaining to the practice elements within planning, protection and optimization

Capacity management as a capability to realize successful service design

Availability management as a capability to realize successful service design

IT service continuity management as a capability to support overall business continuity management

Information security management as part of the overall corporate governance framework

Planning, protection and optimization roles and responsibilities

Technology and implementation considerations

Organizational roles relevant to PPO




Students will gain in-depth knowledge of Planning, Protection and Optimization and hold a widely recognized qualification, if successful.

Benefits to your organization: Individuals within a business will be able to demonstrate an ability and competency in managing the design of resilient, secure and available services in any situation. The benefits of those services by increasing the success rate for delivering change will be maximized.

Benefits to you as an individual: You will learn about aspects of service management related to designing; resilience; redundancy; and capacity needs for services.




 The Planning, Protection and Optimization qualification would suit candidates in the following IT professions or areas:

Capacity Manager

Availability Manager

Change Manager

Security Administrator

Applications Support

IT Operations Manager

Network Control and Operation

Network Support

Business Continuity Manager

Security Manager

Service Portfolio Manager

Supplier Relationship Manager




At least 21contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme.

Hold the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications– see Prerequisite Entry Criteria on p5).

A basic IT literacy and around 2 years IT experience are highly desirable.

Intermediate Exam Details:

Exam Duration: 90 Minutes

Exam Format: Multiple Choice, scenario based gradient scored question

Exam Pass Mark: 70%

 Level of Qualification: Intermediate

Electronic Devices Permitted: No

Open Book: No

No. of questions: 8




16 hours of instructor led classroom training

ITIL Intermediate PPO Exam

100% Pass Guarantee

Hard copy of the material

E- Certificate

Highly competent and ITIL Expert certified trainers

Free refreshment classes within 6 months




Trainer has 23+ years’ work experience with MNCs. He has trained more than 15,000 professional from various multination companies like IBM, MICROSOFT, DELOITTE, HSBC, JPMC, CSC, VALUE LABS, BARCLAYS, TCS, INFOSYS, WIPRO, CITIBANK etc. Almost every training batch has rated training delivery at 4.5+ on the scale of 1 to 5. He holds following certificates:

• ITIL V3 Expert Certificate

• Project Management Professional (PMP)

• Prince2 Foundation & Practitioner

• Prince2 Agile Practitioner

• ISO 21500 Lead Project Manager

• COBIT 5 Foundation Certification

• Professional Cloud Associate, Developer, Administrator & Service Manager

• ISO 27001 ISMS Lead Auditor & Implementer

• ISO 20000 ITSM Lead Auditor & Implementer

• ISO 22301 Business Continuity Manager

• ISO 24762 Disaster Recovery Implementer

• ISO 9001 Lead Auditor & Implementer

• TOGAF 9.1 Combined Certified

• ISO 31000 Certified Risk Manager

• ISO 27005 Certified Risk Manager

• Certified Scrum Master & Product Owner

• Cisco Certified Network Professional (CCNP)

• Cisco Certified Network Associate (CCNA)

• Microsoft Certified System Engineer (MCSE+I)

• DevOps Master


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