ITIL Intermediate CSI Training and Certification in Hyderabad

OVERVIEW

Continual Service improvement looks for ways to improve process effectiveness and efficiency as well as cost effectiveness.

The purpose of CSI is “to align IT services with changing business needs by identifying and implementing improvements to IT services that support business process.”

• There are three important rules of management that relate to CSI:
• To manage you must first control
• To control you must first measure
• To measure you must first define

COURSE OUTLINE

ITIL Intermediate CSI - Course content 

• Introduction to CSI
• CSI principles
• CSI process
• CSI methods and techniques
• Organizing for CSI
• Technology considerations
• Implementing CSI
• Challenges, critical success factors and risks

 BENEFITS 

• Gradual/ consistent service quality improvement
• Business – aligned IT Services
• Cost savings – reduced costs for delivery or ability to do more for the same cost
• Monitoring/ reporting activities clearly linked to improvements in all lifecycle phases and all processes
• Improvements identified across the organization, not just in the Service Management realm

WHO SHOULD ATTEND

• CIOs, CTOs, managers
• Supervisory staff, team leaders
• Designers, architects, planners
• IT consultants, IT audit managers
• IT security managers 
• Any IT professional involved in continual service improvement

EXAM INFORMATION

At least 21contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization(ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme.

Hold the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications– see Prerequisite Entry Criteria on p5).

A basic IT literacy and around 2 years IT experience are highly desirable.

Exam Details:

• Exam Duration: 90 Minutes
• Exam Format: Multiple Choice, scenario based gradient scored question
• Exam Pass Mark: 70%
• Level of Qualification: Intermediate
• Electronic Devices Permitted: No
• Open Book: No
• No. of questions: 8

ABOUT TRAINER

Trainer has 23+ years work experince with MNCs. He has trained more than 15,000 professional from various multination companies like IBM, MICROSOFT, DELOITTE, HSBC, JPMC, CSC, VALUE LABS, BARCLAYS, TCS, INFOSYS, WIPRO, CITIBANK etc. Almost every training batch has rated training delivery at 4.5+ on the scale of 1 to 5. He holds following certificates:

• ITIL V3 Expert Certificate
• Project Management Professional (PMP)
• Prince2 Foundation & Practitioner
• Prince2 Agile Practitioner
• ISO 21500 Lead Project Manager
• COBIT 5 Foundation Certification
• Proferrional Cloud Associate, Developer, Administrator & Service Manager
• ISO 27001 ISMS Lead Auditor & Implementer
• ISO 20000 ITSM Lead Auditor & Implementer
• ISO 22301 Business Continuity Manager
• ISO 24762 Disaster Recovery Implementer
• ISO 9001 Lead Auditor & Implementer
• TOGAF 9.1 Combined Certified
• ISO 31000 Certified Risk Manager
• ISO 27005 Certified Risk Manager
• Certified Scrum Master & Product Owner
• Cisco Certified Network Professional (CCNP)
• Cisco Certified Network Associate (CCNA)
• Microsoft Certified System Engineer (MCSE+I)
• DevOps Master