Sale Date Ended
About The Event
OVERVIEW
The Information Technology Infrastructure Library (ITIL®) is a best practice IT Service Management framework developed by the Office of Government Commerce (OGC) within the UK government. It has been developed in collaboration with leading industry experts, consultants and practitioners over the last 15 years. Since its launch, ITIL® has been widely accepted throughout the world as the de facto standard for best practice in IT Service Management.
COURSE OUTLINE
Introduction to ITIL - Overview of ITIL & Basic Concepts
Service Strategy - How to align IT strategy with business goals and expectations
Service Design - Transform business requirements into strategic solutions
Service Transition - Manage change, risk, and quality assurance
Service Operation - Establish day-to-day business operations and customer expectations
Continual Service Improvement - Strategies for overall process and service improvement
Prepares participants to take and pass the ITIL Foundations Certification examination successfully
Exclusive access to trainer for after training query clarification
BENEFITS
ITIL Foundation is the most recognized skill and certification for IT professionals and employees wishing to excel in IT Service Management. Organizations adopt, adapt and implement ITIL to gain better results and enhanced performance. ITIL is continuously evolving and improving and it has gone through an update in 2011. Out training program includes all the changes of ITIL 2011.
WHO SHOULD ATTEND
If you are an IT professional, business manager or business process owner in an organization that operates according to ITIL or you intend to deploy ITIL in your organization. Customer and companies want to work with certified people. After gaining the certificate, you will understand how the ITIL certification program contributes to raising the quality of IT Service Management. Your role and qualities are important for better (team) performance.
EXAM INFORMATION
There is no pre-requisites for ITIL training course.
Following is information on Accredited ITIL foundation certification exam.
Exam Duration: 60 Minutes
Exam Format: Multiple Choices
Number of Question: 40 Questions
Exam Pass Mark: 26 out of 40 (65%)
Level of Qualification: Foundation
Electronic Devices Permitted: No
Open Book: No
DELIVERABLES
2 Full Days Classroom Training
Certification Exam Included
100% Pass Guarantee
Soft copy of ITIL material
Hard copy of ITIL material
Mock papers
Case studies
E- certificate
TRAINER PROFILE
Trainer has 23+ years work experince with MNCs. He has trained more than 15,000 professional from various multination companies like IBM, MICROSOFT, DELOITTE, HSBC, JPMC, CSC, VALUE LABS, BARCLAYS, TCS, INFOSYS, WIPRO, CITIBANK etc. Almost every training batch has rated training delivery at 4.5+ on the scale of 1 to 5. He holds following certificates:
• ITIL V3 Expert Certificate
• Project Management Professional (PMP)
• Prince2 Foundation & Practitioner
• Prince2 Agile Practitioner
• ISO 21500 Lead Project Manager
• COBIT 5 Foundation Certification
• Proferrional Cloud Associate, Developer, Administrator & Service Manager
• ISO 27001 ISMS Lead Auditor & Implementer
• ISO 20000 ITSM Lead Auditor & Implementer
• ISO 22301 Business Continuity Manager
• ISO 24762 Disaster Recovery Implementer
• ISO 9001 Lead Auditor & Implementer
• TOGAF 9.1 Combined Certified
• ISO 31000 Certified Risk Manager
• ISO 27005 Certified Risk Manager
• Certified Scrum Master & Product Owner
• Cisco Certified Network Professional (CCNP)
• Cisco Certified Network Associate (CCNA)
• Microsoft Certified System Engineer (MCSE+I)
• DevOps Master
