Book Online Tickets for ITIL Foundation Certification, Chennai. 
Foundation Training

EXIN accredited Foundation Training
Duration: 2 Days
Why you should attend the training:
ITIL® Foundation is the most important cer

ITIL Foundation Certification


  • Registration ITIL Foundation Certication

    Inclusive of Snacks, Lunch, Course Materials, Exam Fees

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About The Event

Foundation Training



EXIN accredited Foundation Training


Duration: 2 Days


Why you should attend the training:

ITIL® Foundation is the most important certificate for IT professionals and employees wishing to know more about IT Service Management. Organizations that work according to ITIL® use the complete ITIL® exam program for training personnel based on their roles. Their ITIL® skills enable them to perform and cooperate better.


Target Group: 

All IT Professionals beginners and experienced  from IT Infrastructure Management (Networks, storage, servers and more), Experienced professionals from Application and Database Management, Service Desk, Business Manager, IT Managers, CEOs/CTOs


Program Coverage:

  1. ITSM basics
  2. ITSM lifecycle
  3. Service strategy Principles
  4. Service strategy  processes
  5. Relationship between Demand Management and Capacity Management
  6. Service Design Principles
  7. Service Design Processes
  8. Relationship between Availability, Security, Capacity, Information System Continuity Management
  9. Service Transition Principles
  10. Service Transition Processes
  11. Relationship between Change Management and Release & Deployment Management
  12. Service Operation Principles
  13. Service Operation Processes
  14. Relationship between Event Management, Incident &Problem Management
  15. Continual Service Improvement  Principles
  16. Continual Service Improvement  Processes
  17. Relationship between SIP,SLA,UC,OLA
  18. Case studies
  19. Real time Implementation Challenges
  20. Mock Exam


EXIN Authorized Exam:

ITILF exam would be conducted at the end of the second day @ 6.00 p.m.


Content for the Exam:

Candidates are tested on

     > Service management as a practice (comprehension)

     > The ITIL® service lifecycle (comprehension)

     > Generic concepts and definitions (awareness)

     > Key principles and models (comprehension)

     > Selected processes (awareness)

     > Selected functions (awareness)

     > Selected roles (awareness)

     > Technology and architecture (awareness)

     > Competence and training (awareness)



     * No of Questions: 40

     * Question Pattern: Multiple choices

     * Pass Score: 65% (i.e. 26/40 questions must be answered correctly to pass)

     * Exam Delivery: Online or Paper based through an accredited training organization

     * Qualification Level: Foundation


Trainer Profile:

MS.S.Kiruthika, EXIN Accredited Trainer with 15 + years of experience in various MNCs including IBM. She is a Process and Technology Specialist. She is certified on ITIL, ISO 20000, CISA, CLOUDF, ISO27002, and ISTQB


Have trained more than 5000 students in the last 5 years. She Masters the art of training and customizing the conceptual flow while delivering it it as per the audience



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