Integrating Customer Experience and Digital Strategies

Do you know an absolutely delighted customer contributes 2.6 times as much revenue as somewhat satisfied customer & 14 times as much revenue as a somewhat dissatisfied customer? 

As per a recent study it is observed that Data-driven organizations are 23 times more likely to acquire customers, 6 times as likely to retain customers & 19 times as likely to be profitable as a result. Driven by the convergence of mobility, analytics, social media, cloud computing, & embedded devices,Omnichannel experiences have become the new standard in today’s mobile-centric world.  

Digital Strategies and Digital Transformation are playing the role of game changer.

We are excited to announce our fully immersive learning event Integrating Customer Experience and Digital Strategies summit which give insights on how these strategies would help reach the ultimate Goal of Delighting Your Customers and build loyal long term trust and relationship.

 Learn from and share your experiences with CX, Digital Strategies experts and engage in presentations, roundtable and workshop sessions with your peers to delve into topics of most importance to you.

Discussions that makes it a Not to miss Summit:

• CX + EX – Why, What and How? Cultural and Organizational shifts in Mindset
• Reaching the stage of Customer Delight: Core pillars
• Customer Trust: Ensuring Data Transparency and Privacy
• Digital Transformation and its opportunities for Differentiating CX
• Digital Transformation and its opportunities for Differentiating CX
• Becoming Agile and Creating an Omni-Channel Mobile CX for high performance
• Delivering a Transformational Product Experience – Business, Technology and Design
• Workshop: How to Use Storytelling to Connect with Your Customers
• Roundtable sessions

1. Customer Communication with Digital Conversations
2. Embrace Automation to Ensure Excellent Customer Experience
3. Create powerful Digital Customer Experience
4. Improve the Customer Journey Using Digital, Data & Analytics

Join leading Customer Experience and Digital Strategies professionals in India to learn, network and share your journey of Customer Experience

• Rahul Rajpal, Head of Customer Experience, Google
• Kayzad Hiramanek, EVP- Customer Experience and Operations, Bajaj Alliance Life Insurance
• Vivek Shaurya, Senior Director- Customer experience, Infosys
• Ashish Kumar Bajpai, Head of Customer Service, OYO Rooms
• Sundar Sattanathan, Head - Digital Customer Experience,  Nissan Motors
• Ajay Nambiar, Head of Customer Experience, L&T Realty
• Sumit Saurav, Story Teller and Design Thinker, Story Co.

Register today for Integrating Customer Experience & Digital Strategy Summit 2018 to know how to lead digital transformation and innovation, in order to enhance customer experience.