Sale Date Ended
Foreword:
In order to create customer satisfaction, you need to go beyond good customer service and exceed your customers’ expectations with exceptional service. In order to achieve this it is important to ask yourself some questions:
This Customer Service Training Course is for professionals who want to make a significant contribution to their company’s image or bottom line and make their own lives easier by consistently providing exceptional customer service.
Outcomes:
Course Module
Sr |
Topic |
Sub Topics |
1 |
Who we are and What we do |
|
2 |
Establishing your Attitude |
|
3 |
Identifying and Addressing their Needs |
|
4 |
Generating Return Business |
|
5 |
In-Person Customer Service |
|
6 |
Giving Customer Service over the Phone |
|
7 |
Providing Electronic Customer Service |
|
8 |
Recovering Difficult Customers |
|
9 |
Understanding when to Escalate |
Dealing with vulgarity Coping with insults Dealing with legal and physical threats |
10 |
Ten Things you can do to WOW every time!
|
We'll share our tips! |
Methodology:
Who Should Attend?
Anyone in a customer related role who wishes to learn new skills and understand the key concepts of customer service that will enable them to perform more effectively in their role.
IITD Expert Faculty:
MBA (HR) Symbiosis, Pune; PG Diploma in Advertising & Public Relations, YMCA New Delhi; MA(Political Science Hons.), Delhi University.
Soft Skills & Language Expert, Corporate & Behavioural Trainer, Inspirational Speaker & Happiness Coach.
She is an accomplished corporate Trainer, is associated with many MNCs and educational institutions. Her experience and association with people from various domains helps her to effectively manage people and their behaviour.
A Motivational Speaker and Happiness Coach, she is a Dale Carnegie Trainings certified facilitator and a qualified Advertising & PR professional with over 14 years of experience in the training industry. As part of her employment, she has held management positions in L&D, Customer-Service and Hospitality industry.
Till date she has successfully trained more than 15,000 Professionals, Executives, Senior Managers & Students.
TRAINING CERTIFICATIONS
Medium: English & Hindi