IITD Presents 1 Full Day Interactive Programme on Communication Skills and Email Etiquette

Program Overview:

"If I went back to college again, I'd concentrate on two areas: learning to write and to speak before an audience. Nothing in life is more important than the ability to communicate effectively."-- Gerald R. Ford

Communication is one of the most important words in any business.

If you can communicate you and your business will move forward and most likely thrive. If you can't, the road to success is blocked with numerous obstacles many of which are too difficult to cross.

Regardless of what business you are in – a giant corporation, a small company, or even a home-based business – effective communication skills are essential for success.

The purpose of communication is to effectively get your message across to others.

Despite the increasing importance placed on communication skills, many professionals continue to struggle with this; unable to communicate their thoughts and ideas effectively – whether in verbal or written format. This inability makes it more challenging for them to compete effectively in the workplace, and stands in the way of career progression. 

Effective communication will help you develop the skills needed to communicate a message effectively by identifying the receiver, choosing an effective channel (e-mail, telephone and face to face) and responding to feedback.

The email etiquette workshop is intended to polish the email writing skills of participants. It consists of elements like style, tone, structure, intended to make the participants communicate efficiently and effectively. 

The workshop stresses the importance of clarity, conciseness and correctness in business writing. 

Program Objectives: 

Communication Skills

The following outline highlights the program’s key learning points

         Understand the process of communication 

         Grasp the key components in communication 

         Analyze barriers to successful communication 

         Gather awareness of the various styles of communication 

         Apply the art of being assertive while communicating 

         Effective giving and receiving feedback 

         Enhance written communication (Email Etiquette)

Email Etiquette

The following outline highlights some of the program’s key learning points:

         To write clear, concise and professional emails

         To understand Structure, Style and Tone while writing an email

         To identify and avoid common errors in writing

         To learn the common pitfalls in e‐mail writing

         To employ correct e‐mail writing techniques

         To practice and improve email writing

         To employ 7Cs for effective e‐mail writing

Who will benefit?

Working professionals in any sector.

"Communication is really all anyone ever gets paid for ultimately...and if you cannot effectively communicate...you will PAY...not get paid..."  -- Doug Firebaugh 

After all, improved communications lead to better working environment and hence are a direct link to better productivity.

 The Email Writing Workshop will have benefit if you:

• Correspond regularly with customers and colleagues by email and would like to improve your professional email writing style
• Need to improve the effectiveness of your email correspondence 

Methodology:

The program will be interactive. The program delivery will contain role play /presentation, video, exercise, games and discussion based question and answers.

Medium: English, Hindi

IITD Expert Faculty:

She has trained more than 10,000 executives at different corporate functions for seven years in spoken English, soft skills, IELTS, TOEFL, Business Communication and personality development.

• Creative and non-traditional approach of sensitizing the participants for effective learning and retention.
• Course modules developed by research based approach.
• Training employees to be professionals while focusing on personality.
• Analytical approach to organization’s culture and practices to enhance and establish efficient work processes.
• Leadership modeling by demonstrating through behaviour for managing and achieving career objectives.
• Effective communication through various modes: verbalization, vocalization, articulation, silence, written, gestures etc. 
• Corporate clients she has worked with: Eureka Forbes Ltd; Jet India Aviation; Pantaloons; Emptoris; Fuzzelabs, Pune; Bharat Software; Nirmal Group;Automation control Systems; Bank of Maharashtra; Frames India etc

•        Certified Trainer for soft skills.

•        12 years of experience as a trainer for corporate, colleges & Training Institutes.

•        MBA in Human Resource from Pune University.

•        Registered Faculty for ICAI (Institute of Chartered Accountants of India).