How Leaders can Create a Culture of Everyday Civility that Means Business

Overview:
This webinar has been designed by one of the foremost experts in toxic personalities and everyday civility-Dr. Mitchell Kusy. Translating his research into evidence-based practices, Dr. Kusy will provide four distinct and concrete ways to create organizations of everyday civility:

• Integrating values into performance management in innovative, concrete, and strategic ways-so that no one gets away with uncivil behavior
• Designing no-cost recruiting methods, which provides successful screens to reduce the probability of hiring a toxic person in the first place
• Engaging a standardized team assessment instrument to evaluate how team members may either increase or decrease everyday civility
• Identifying how to give effective feedback to toxic individuals-feedback that improves that behavior changes will result.

• Revise traditional performance management into one that positions values of everyday civility into concrete behaviors
• Coach toxic personalities in the most effective ways to give them feedback
• Deal more effectively with the 94% of employees who have reported they have worked with a toxic person in the past 5 years
• Use a simple assessment tool to understand team climate, as 87% reported that team climate worsened as a result of a toxic person
• Avoid hiring toxic people with a simple, concrete, and no-cost method
• Calculate the financial cost of toxic individuals in your organization

• Leadership Coaches
• Organization Development Practitioners
• Talent Development Professionals
• Human Resource Leaders
• Human Resource Practitioners
• Executives
• Managers
• Supervisors