Hospitality in Healthcare: providing the best possible experience to the patients

OVERVIEW

When delivering healthcare the focus should be on the patient and providing the best value for the individual. Our upcoming webinar discusses the fundamentals of hospitality in healthcare and the techniques of managing patient expectations.

The webinar covers the following key areas:

• Learn how to provide excellent customer service
• Understand the importance that core values have when treating patients and discover the role that your attitude plays
• Learn positive phrasing when communicating with patients and the techniques of managing patient expectations

LEARNING OBJECTIVES

Creating a patient-centric experience means that you integrate communication and patient engagement to create the best possible experience.

Great patient service begins and ends with how you train your employees. Until recently, it’s something that wasn’t given a lot of attention in the healthcare industry and it began to take its toll. What’s important to remember is that these people who come into the hospital or doctor’s office are still consumers and they have to be treated as such.

Ultimately, healthcare providers have to be skilled, expert physicians, nurses, etc., but they also have to serve as a customer service representative, which can be a difficult undertaking.

WHO WILL BENEFIT

Healthcare Professionals

Medical Center Personnel

Shift Leaders

Management Consultants

Vice Presidents

Directors

Supervisors

SPEAKER

Audrey Halpern is a soft skills training facilitator consultant with 20+ years of experience. She is currently a faculty member of American Management Association where she trains productivity and communication skills.