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Effective customer complaint handling is one of the most important aspects of providing excellent customer service. Customers who complain are offering the organization a chance to identify and resolve problems, demonstrate excellent service, and keep loyal customers. The objective of this workshop is to help participants handle customer complaints and difficult customers successfully.
At the end of this training course trainees will be able to view customer complaints as opportunities, identify problems that prompt complaints, handle complaints effectively, and satisfy customers who complain.
Course Outline :
Why “Handling Customer Complaints Training” Matters
The Complaint – How to Control It
Communication that Works
Remaining Calm – Not Over-reacting
Creating Satisfaction from Dissatisfaction
Personal Development- Creating an action plan
Target Audience :