Exit Interviews: asking the right questions and analyzing information

OVERVIEW

Exit interview is the key to retaining good employees and making your business better than ever, as it can provide critical information about your organization. Our upcoming webinar discusses the tools you need to start your exit interview program or improve the one you have. 

The webinar covers the following key areas:

• 7 steps for implementing an exit interview program and the value of developing a listening culture
• Difference between the employee’s perspective and employer’s perspective
• 15+ considerations in conducting the actual interview and the importance of taking action and getting the most out of the exit interview program

LEARNING OBJECTIVES

During this webinar you will:

Learn the 7 steps for implementing an exit interview program

Understand the value of developing a listening culture

Receive 13 reasons for implementing an exit interview program

Understand the difference between the employee’s perspective and employer’s perspective

Receive the pros and cons of face-to-face, phone, questionnaire, and consultant interviews

Learn how to conduct an effective exit interview, who should conduct interviews and when they should be held

Learn the value of 2nd interviews

Receive suggestions for making the employee comfortable and getting honest answers

State the ins and outs of questionnaire administration

Answer how to handle involuntary terminations

Learn when offering confidentiality can be a problem

15+ considerations in conducting the actual interview

Keys to effective listening

Importance of documentation for legal protection

Learn considerations for analyzing and reporting information

Learn importance of taking action and getting the most out of the exit interview program

WHO WILL BENEFIT

HR Directors

Business Owners and Senior Leaders

HR Generalists and Interviewers

Directors, Managers, and Supervisors

Anyone wanting to develop a listening culture

SPEAKER

Bob Verchota is owner and senior consultant for RP Verchota & Associates, a consulting firm providing services to clients who seek to align their business and employees, creating successful outcomes and excellent work environments. He has 30+ years of professional experience.