The fee includes Tea, Coffee, Course materials and participation certificate
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Today’s customer is far more informed and demanding that at any time in the past. As a result, the customer service function has grown in significance to the point that it is now a Key Success Factor for all organizations. Management has witnessed a “service revolution” as increasingly empowered customers demand improved levels of interaction and defect rapidly from those who do not meet these higher standards.
Providing excellence in customer service is what will keep your customers coming back.
Customer service excellence will give you the competitive advantage you need to survive in a tough and increasingly uncertain business climate. In today’s customer-oriented business environment, “people skills” are critical for personal and organizational success.
How you handle your customers can directly affect your individual goals as well as your team’s and company’s performance. This workshop gives you the skills you need to communicate professionalism, gain respect, enhance customer relationships and secure an overall competitive advantage through customer service excellence.
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