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OVERVIEW
There is a direct link between employee satisfaction and customer retention. Accountability, with engagement equals profitability. When everyone gets that ‘they are the customer experience’ no matter what their function, y

Enhancing Organizational Profitability with an Engaged Workforce: Techniques to Engage, Motivate and Inspire

 

  • Live Webinar

    for one participant

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    USD 159
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  • Recorded Webinar

    Get unlimited access to the link for six months

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    USD 199
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About The Event

 

OVERVIEW

There is a direct link between employee satisfaction and customer retention. Accountability, with engagement equals profitability. When everyone gets that ‘they are the customer experience’ no matter what their function, you connect at an accelerated level that you need to differentiate yourself from the competition.

This webinar explains the top employee engagement strategies and explains the impact of employee engagement on performance.

WHY SHOULD YOU ATTEND

Businesses can't afford the cost of disengaged employees. When employees are not reminded of their value to the organization, or see that they have a viable future there, or always question the leadership abilities of their supervisors, trust is lost, engagement falters, and a downward spiral begins; your reputation in the community is lowered as a place to do business and as a place to work.

Quality suffers which can lead to injuries and expensive repairs or replacements, generating higher costs. By attending the webinar you can learn how to engage motivate and inspire employees, and how employee engagement increases profits.

AREAS COVERED

Participants will:

  • Learn the five levels of engagement, where everyone stacks up in loyalty to their organization and co-workers, and how each level affects the other four.
  • Apply the 3 cornerstones that make up a culture of engagement and understand the main reasons your good employees leave — and how to keep the good ones.
  • Want to adopt the 4 imperatives to ‘K.E.E.P.’ your employees and grow their capabilities.
  • Participate by answering “The 5 Question Survey” that identifies the holes in your leadership team that applies to patient satisfaction, and that needs to be shared with everyone.
  • Learn how to engage motivate and inspire employees by bringing out their best attributes and behaviors with the S.A.M. methodology.

There is a special section of bonus resources that if implemented by you, will guarantee to increase loyalty to you as manager, employee retention to your organization due to the attention to the attributes and soft skills that matter the most to anyone, and provide fully engaged, accountable, organized and efficient employees.

The leadership skills of everyone will go up!

LEARNING OBJECTIVES

This fast paced session will show you how to fully engage, influence and empower your front-line staff on how to successfully improve the customer/patient/resident experience. When you have total staff engagement, accountability and creativity goes up, and referrals follow. Staff satisfaction, the engagement measure to individual productivity that leads to profitability, increases. The webinar helps you learn how to keep employees engaged and motivated and how employee engagement increases profits.

WHO WILL BENEFIT

  • Managers
  • Directors
  • HR management
  • COO
  • CEO
  • Executive Management
  • Management Professionals